Mack Burgoine

Had an absolutely horrible experience with Jellis Craig! Our settlement date was close to Christmas, but our vendor did not move out on this date, claiming he wasn’t aware of this deadline date. We will never know whether this was pure ignorance, or failure to receive required communication, but regardless, we were left scrambling, with very little support or assistance from these agents. Attempts to contact any Jellis Craig agent fell on deaf ears, as they’d all diverted their phones to ‘holiday mode’, and the one agent that was allegedly working at this time, informed us that he was away and couldn’t help. We were never offered a final inspection, so we were left with a property in a filthy state, with no recourse to follow up, as they’d all clocked off for the year. They couldn’t care less, once the deal is done. Don’t make the mistake of using these selfish people. They are the epitome of the quintessential, self-serving real estate agents!

Thanks to Mack Burgoine and the team at Jellis Craig for providing us with a great home purchasing experience. Mack was a great point of contact to ask industry specific questions, he was reliable and punctual for our inspections and he was honest in his feedback on the expectations of the vendors. Thanks Mack for the experience and we really do love our new family home.