Mal made us both feel very comfortable and listened to as soon as we met him. He listened to want we wanted to do with the sale and the purchase of our new property. The expertise was next level which brought us both comfort in knowing we would be getting what we wanted for the sale. Overall experience with Mal was amazing it all went to plan exactly as we wanted. Could not thank him enough

Agent was very realistic with his appraisal and achieved a fantastic result well above expectations

We had been looking for our dream property for close to a year, working with Mal was wonderful, he was very understanding of our needs and communicated with us every step of the way, always upfront and honest to get the deal done. We couldn't be happier thanks Mal it was a delight working with you.

A couple of things we feel could improve in Mal's professionalism 1. On the day of the open house Mal spoke to us afterwards and mentioned offers of 1.1m and 1.2 being mentioned. However when it came to buyers actually putting in offer the 1.05m was unexpectedly lower than what we had come to think would be the possibility. We would have preferred Mal not given numbers before having it on an offer. 2. On settlement day we preferred to hand over keys immediately. Mal had weekend planned and said he would collect first things Monday. Things then got messy with new owners deciding to come earlier then expected. Mal's request for us to drop keys around to a house was not to the level of professionalism we expected. 3. the $1000 we put down which Mal said would be repaid on after the sale didn't come through and I had to contact him regarding this. No final personal meeting to congratulate us on the sale or thank us for dealing with him was held. This was in complete contrast to the agent we bought our new propery through who visited with a gift the day after moving in. The above comments will hopefully be seen as assisting Mal in understanding the little things can make a difference between good and excellent.

Mal's market knowledge and professionalism resulted in happy sale and purchase. His genuine attitude also reflected in his staff.

I really appreciate all the hard work and dedication that Mal Hancock has provided us in the past weeks and the success he had in selling one of our properties he is very down to earth and easy to get along with My wife and I really appreciate everything and hopefully we can have more success with the other property at Killerby

We found Mal’s approach refreshing as he was very easy to deal with and what you see is what you get which is why we found the experience to be rewarding.

Cannot speak too highly. Your interests always come first.

Honest person, very reliable and most of all didn’t put pressure to us to buy the property. We’ll explained everything that we need to know. Thanks for being our agent on first home buyer. Cheers

Thanks, Mal, the whole process was fairly painless. You were always thoughtful, considerate and professional. You also have a terrific team and my heartfelt thanks to them too. The outcome is superb.

The team at Hancock Realestate have looked after my investment property for some time. When it come to selling my property it was hassle and care free, recommend these guys to anyone.

Mal is a nice friendly guy with a well run family business & great staff. He always acts professionally within the vendors best wishes. We wish him & his staff all the best.