Matilda Downard

It was by pure luck that I landed with Matilda Downard at Umbrella Realty. Being from NSW trying to sell a property on the other side of the country seemed so daunting. I sent out countless emails to real estates across the area trying to find someone to help me. Matilda was the only agent to actually follow through from my initial request and reach out to me within a matter of days. I am more than grateful every day that it was her. From the very beginning she went above and beyond, she was professional, proactive and incredibly attentive, carrying that same level of enthusiasm right through to the end. She kept us informed at every stage handled every minor detail used her own initiative to ensure it was progressing as smooth as possible. Matilda worked tirelessly; committed to providing the confidence we needed throughout what could have been an extremely stressful process. Something that stood out for my partner and I was her willingness to go the extra mile; she was relentless in her commitment to achieving an amazing result. This doesn't take away from the number of challenges we had along the way, even than she never lost sight of what we wanted to achieve and did everything within her power to bring that to fruition. Matilda is truly exceptional, a rare professional whose dedication and commitment set her apart. All in all, I would have no hesitation in recommending her to anyone that is looking for someone who can follow through on a promise with real results.

Out of interest, I reached out to Matilda for an appraisal while I was planning some improvements, before re-letting the property again with Umbrella. Being in South Australia and pretty removed from the day to day, I wasn't expecting much more than a number. Matilda ended up managing the whole process for me, the staging, the improvements, all of it, and kept me in the loop the entire way. It sold in 18 days with 5 offers, well above what I was expecting. Couldn't have asked for an easier experience from this far away. You will be hard pressed to find anyone more dedicated to the sale of your home. This girl is on fire! Matilda comes with my highest recommendation"

We recently had the pleasure of working with Matilda from Umbrella Realty and couldn't be happier with the service we received. From start to finish, Matilda was professional, approachable, and genuinely committed to achieving the best possible outcome. Her communication was excellent throughout the entire process, keeping us informed every step of the way and making what can often be a stressful experience feel straightforward and seamless. Nothing was ever too much trouble, and we truly appreciated her dedication, knowledge, and friendly approach. We highly recommend Matilda to anyone looking to buy or sell property. Thank you for your outstanding service!

From the moment I walked in to view the property at the home open, Matilda made my boys and I feel instantly excited and that she was genuinely interested in us as people rather than just another buyer. The home was so beautifully staged (she has great taste) and gave us some good ideas about envisioning things I could do with the garden and house to make it a new home that would suit our family. Her communication was absolutely excellent. Everything was done so promptly throughout the process and I never felt like just a number on the books. She walked me through the process with so much heart and genuine happiness for me. Matilda communicated so clearly the next steps, things that I didn't quite understand, explained legislation, standards and expectations of the property. She was very knowledgeable of both the current market, Bunbury realty and detailed information about the process. Her professionalism was outstanding and she went above and beyond to ensure I had a great experience in the process of purchasing and settling our home. I could not have asked for a better agent and will absolutely recommend her to everyone. If you want a personal, hardworking, highly communicative, knowledgable professional agent who actually cares, Matilda is your go to agent.

We purchased out home through Matilda and couldn’t have been happier with the experience. Thank you for helping us secure our new home and making the journey a positive one

Matilda showed us a few houses, she was very organised, contacting the owners in advance to notify them when we would be viewing. She was in constant contact with us in Perth throughout the purchase of our property, very professional and made the settlement so much easier, we would definitely contact Matilda if we were to ever sell in the future.