Matt, Raoul and team were amazing. Friendly, knowledgeable and made the whole process so easy. From the initial appraisal right through to offer and beyond, we felt supported and in safe hands. I wouldn’t hesitate to recommend them to anyone for their real estate advice or needs.
Apart from communication, he is very good with market updates and always has a helpful approach.
My experience with this agency was really stressful and disappointing. I was rushed and pressured to get my finance approved over the Christmas period, even though banks were closed, which caused a lot of unnecessary stress. The final inspection was on Friday, just three days before settlement. With Saturday and Sunday being the weekend and Monday a public holiday, I had no time to deal with issues, and the problems found at the final inspection were only confirmed fixed on settlement day. After settlement, I realized that I wasn’t given all the keys to the property. I only received one garage key for a two-car garage and no keys for the main bedroom (which had a lock) or the mailbox. When I asked about this, they said they could call out a locksmith to rekey the door, but it would be at my expense. This costed me over $100 Two weeks later, the air conditioning completely stopped working, and I got no support or help from the agents. Overall, communication, timelines, and after-sale service were terrible. The whole process felt rushed, one-sided, and extremely frustrating.
We couldn’t have been happier with Matt’s guidance, patience and commitment, to us in the sale of our property, was outstanding and exemplary. His knowledge of our areas sales, was undoubtedly the reason why Matt managed to achieve the unexpected price we received. This has enabled us to buy again and have no mortgage. Very genuine and committed agent. Highly recommend Matt if you are looking to sell.
From my initial meeting with Matt I was impressed with his knowledge of the local market. His professionalism in outlining his strategy to sell the property was spot on and he kept me in the loop at all stages. The sale process went exactly as Matt outlined in our initial meeting and was sold in ten days. I would highly recommend Matt to anyone who is selling their property.
It went smoothly, all the members of their team were helpful and friendly.
I couldn’t be happier with the service from MATT. He made the whole process of buying property completely stress-free. From start to finish, he handled everything with professionalism and care, always keeping me updated and ensuring things went smoothly. He went above and beyond by, settlement agent, and all relevant parties to make sure the property was well maintained right up until settlement. Truly outstanding service—I highly recommend MATT.
Was great to work with, in selling my house, Got back to me fast with any questions I had and got me a great deal
Matt, Raoul and Diane were all great during my sale process. Very good communication, prompt replies to messages and delivered a fantastic deal. I would recommend The Professionals highly. This is the second time I have used them.
Good service provided. Enjoyed the interaction at the home open.
We recently sold our property in The Vines with Matt Jones and his team, and the experience was outstanding from start to finish. Matt’s local market knowledge, professionalism, and clear communication made the entire process smooth and stress-free. He provided expert guidance on pricing, marketing, and presentation, and his team worked tirelessly behind the scenes to keep everything on track. We were especially impressed by how responsive and supportive they were throughout the sale. Thanks to Matt and his team, we achieved a great result which far exceeded our initial expectations and couldn’t be happier. I highly recommend Matt and his team to anyone thinking of selling.
It was great to choose your property for buying my first house.
