Couldn't be happier! Highly recommended, and would gladly work with Matthew again.
From the moment we first met with Matthew, how he conducted himself and the impression he left us with was nothing short of stellar. We are both in industries where customer service plays a MASSIVE part in the overall experience, so our expectations were high.
In addition to these expectations, the fact that this was the first time we were selling a house was a disaster waiting to happen for someone who did not understand the complexities of a smooth customer journey.
The way Matthew explained the entire process, set his expectations, allowed us to set ours, and outlined what his service was about assured us that we were in safe hands.
We discussed everything from the current condition of the property in relation to pricing expectations, staging possibilities in relation to outlay and return, and even got an objective opinion from one of Matthew's colleagues (at his suggestion) to make sure he was going to maximise the potential of the sale for us.
We were offered a myriad of marketing options from conventional through to revolutionary, and Matthew explained how and why each option was likely to work, not work, and which would be best suited to our particular property.
All of our out of pocket costs were clearly outlined from the outset, and it was clear that the fee structure was designed to achieve the best result possible for us.
We had 3 written offers before the first home open thanks to Matthew's innovative marketing strategies, and we had an 'Under Offer' sticker up within days.
Following on from that, Matthew has been there at every step to answer questions, and has proactively made sure that the inspection and remaining settlement processes remained on track, and we were kept informed before we had to ask questions - an invaluable part of the process.
Matthew is a down to earth guy, who's only agenda is to provide an exceptional experience to his clients.
We were not let down at all, and would happily recommend and use Matthew's services again in future!