Mel was fantastic to work with from start to finish. She was incredibly helpful, professional, and made the entire process a breeze. She was always happy to answer any questions, kept me updated throughout, and made everything feel simple and stress-free. I really appreciated her support and dedication, and I wouldn’t hesitate to recommend Mel to anyone looking for a reliable and friendly real estate agent. Thank you for making the experience such a positive one!

As first home buyers, we didn't have much knowledge how it works. Mel was so friendly and guided us almost every step of the way and even gave tips such as calling banks etc in case there's any hiccup. Mel was easy to interact with. I bet she's also more amazing as an agent if you want to sell your property. Great communicator and easy to deal with.

I thought Mel was an amazing angel of an agent from our first meet at the property inspection. Her mentioning concerns of safety, were the apartment I was looking at buying on the ground floor street side was what initially sold me on having her as my buying agent, with every further interaction just solidifying that desire. She puts in 120% of consideration and effort into her dealings with her clients. She's incredibly patient, and informative - if shw doesnt have the info you ask for, she strives to find out for you. She amazingly hand-held me through the entire process of buying my first property, and explained absolutely everything I needed to know in depth. She even went above and beyond with assisting with things out of her work scope, like ensuring I'd connected gas and electricity, and explained the entire process of contract exchange, mortgage transfers, and settlement. As well as this, she truly goes out of her way to learn about her clients, their work and their home life, AND REMEMBERS! Mel has been an absolute pleasure to work with, and I HIGHLY recommend anyone looking to purchase their first property to go through Mel. If I am ever in need of a selling agent, she will be my absolute and only go to, and I have highly recommended her to friends and collegues looking to purchase their first homes in future. Thank you so much, Mel! I'll absolutely be keeping in touch (no reptile photos however, don't worry!) Kindest regards, Karlee Delaney

If you need your property sold, I wouldn’t look past Raine & Horne, and specifically Mel. She provided me with updates immediately after every open home, messaged me at the start of the week to discuss strategy, and gave me her honest feedback on any thought or concern I had. Thank you Mel! - Very Happy Buyer

We backed on Mel to guide us through the entire process. Not only is she empathetic, she is transparent as well which is number 1 quality as a real estate agent.

We recently sold our home with Mel and couldn’t be happier with the experience. From start to finish, Mel was professional, knowledgeable, honest, and incredibly supportive throughout the entire process. Her communication was excellent, always keeping us informed and making what can be a very stressful time feel much easier. Mel worked hard to achieve a fantastic result for us and we always felt confident that our home was in the best hands. We truly appreciated her dedication, attention to detail, and genuine care. We would highly recommend Mel to anyone looking to buy or sell a property.

Mel was very easy to deal and very quick to address questions and concerns we had. She made the process pretty simple and stress free.

We had a fantastic experience working with Mel and her team at Raine and Horne. From day one, they were incredibly proactive — always one step ahead, anticipating what needed to be done and keeping the campaign moving forward with purpose and energy. Communication was outstanding throughout the entire process. We were kept informed at every stage, with clear updates after inspections, honest feedback from buyers, and thoughtful advice when decisions needed to be made. We never felt left in the dark, which gave us a lot of confidence during what can otherwise be a stressful time. Mel’s market knowledge was exceptional. She had a strong understanding of current buyer sentiment, comparable sales, and pricing strategy, which helped us position the property effectively. Her guidance was data-driven but also practical, striking the right balance between ambition and realism. Where Mel and her team really shone was in their negotiation skills. They handled buyer conversations strategically and professionally, creating competitive tension and working diligently to secure the best possible outcome. We truly felt they were advocating for our interests every step of the way. Overall, we couldn’t be happier with the result and would highly recommend Mel and her team to anyone looking for a proactive, knowledgeable, and highly capable real estate team.

Very professional at everything that was said & done

I first met Mel at a property viewing for a different property. At the time she mentioned that she was also showing a different one nearby a little later that day. I absolutely adored the property. Mel's communication style is matter of fact. She doesn't use jargon, except where it's necessary and then explains it: I am a first home buyer and my knowledge of the process is bad. More importantly for me, Mel was able to get a price that was mutually agreeable *and* ensure I was able to get vacant possession of the property so I could move in when ready. I am so pleased with how this worked. It would not have gone anywhere near as well if Mel had not worked hard to get me to understand. I probably would have fallen through if it was anybody other than Mel. Honestly, she's been amazing and I have nothing but praise for her. Thank you so very much, Mel!

Mel works really hard towards achieving my property goal and the most thing I like about her is she keeps me up to date and everything is transparent with her

Selling a property can be stressful, but working with Mel made the entire process far smoother than I expected. From the outset, they were clear about the strategy, realistic about pricing, and kept me well informed at every stage. What really stood out was their dedication. They were consistently responsive even after office hours and always made time to answer questions or provide updates. It gave me real confidence knowing nothing was left sitting overnight and that enquiries were handled promptly. They were also very proactive in following up with prospective buyers, which ultimately made a big difference. Their persistence and strong negotiation skills helped secure a great outcome, with the deal successfully closed right before Christmas, no small feat given how busy that time of year can be. I genuinely felt they cared about achieving the best possible result rather than just completing a transaction. I’m very pleased with the outcome and would happily recommend Mel Ghali to anyone looking to sell.