Mel was very easy to deal and very quick to address questions and concerns we had. She made the process pretty simple and stress free.

We had a fantastic experience working with Mel and her team at Raine and Horne. From day one, they were incredibly proactive — always one step ahead, anticipating what needed to be done and keeping the campaign moving forward with purpose and energy. Communication was outstanding throughout the entire process. We were kept informed at every stage, with clear updates after inspections, honest feedback from buyers, and thoughtful advice when decisions needed to be made. We never felt left in the dark, which gave us a lot of confidence during what can otherwise be a stressful time. Mel’s market knowledge was exceptional. She had a strong understanding of current buyer sentiment, comparable sales, and pricing strategy, which helped us position the property effectively. Her guidance was data-driven but also practical, striking the right balance between ambition and realism. Where Mel and her team really shone was in their negotiation skills. They handled buyer conversations strategically and professionally, creating competitive tension and working diligently to secure the best possible outcome. We truly felt they were advocating for our interests every step of the way. Overall, we couldn’t be happier with the result and would highly recommend Mel and her team to anyone looking for a proactive, knowledgeable, and highly capable real estate team.

Very professional at everything that was said & done

I first met Mel at a property viewing for a different property. At the time she mentioned that she was also showing a different one nearby a little later that day. I absolutely adored the property. Mel's communication style is matter of fact. She doesn't use jargon, except where it's necessary and then explains it: I am a first home buyer and my knowledge of the process is bad. More importantly for me, Mel was able to get a price that was mutually agreeable *and* ensure I was able to get vacant possession of the property so I could move in when ready. I am so pleased with how this worked. It would not have gone anywhere near as well if Mel had not worked hard to get me to understand. I probably would have fallen through if it was anybody other than Mel. Honestly, she's been amazing and I have nothing but praise for her. Thank you so very much, Mel!

Mel works really hard towards achieving my property goal and the most thing I like about her is she keeps me up to date and everything is transparent with her

Selling a property can be stressful, but working with Mel made the entire process far smoother than I expected. From the outset, they were clear about the strategy, realistic about pricing, and kept me well informed at every stage. What really stood out was their dedication. They were consistently responsive even after office hours and always made time to answer questions or provide updates. It gave me real confidence knowing nothing was left sitting overnight and that enquiries were handled promptly. They were also very proactive in following up with prospective buyers, which ultimately made a big difference. Their persistence and strong negotiation skills helped secure a great outcome, with the deal successfully closed right before Christmas, no small feat given how busy that time of year can be. I genuinely felt they cared about achieving the best possible result rather than just completing a transaction. I’m very pleased with the outcome and would happily recommend Mel Ghali to anyone looking to sell.

Mel was very professional and transparent throughout the sales process. A pleasure to deal with and I would definitely use her for future transactions.

Mel is super knowledgeable but also just great to just have a chat with. I didnt know a lot about buying in the area so Mel always found the time to explain things. She would always answer questions I didnt even think to ask which probably saved me a lot of time and made the process less stressful than it could have been. Thanks for everything Mel!

I greatly appreciate Mel’s efficiency and the professionalism she has consistently demonstrated. She is a reliable, committed, and trustworthy agent with excellent negotiating skills.

I was very happy with my agent Mel Ghali from Raine&Horne concord working hard on the lead up to auction day and on auction day for a great result.Thanks to all the team at Raine & Horne Concord.

Being first home buyers, we were naturally a little nervous and feeling the pressure of the market. We knew what we wanted and Mel was extremely understanding and helpful in addressing our needs. Any information we wanted we were given in a timely manner and all conversation was friendly and supportive. When we were the successful buyers we felt a genuine happiness from Mel, very glad to have been dealing with her throughout the process.

Mel has been wonderful in assisting us. She travelled from her office several times. She showed us around the property and gave us advice on interior design. Very friendly and professional.