Melissa did a great job selling our home in Urunga. She kept us updated throughout the process, sold within an expected time frame and for a price that matched our expectations. I can highly recommend Melissa and The Edge Real Estate.

Melissa has been an absolute standout throughout the entire sales process. From day one, her communication was prompt, clear and reassuring , every question I had was answered quickly and thoroughly, whether it required liaising with the vendor, or sourcing additional information from elsewhere. As I was purchasing the property from interstate, where real estate processes and requirements are quite different, Melissa handled this seamlessly. She took it all in her stride, explained each step clearly, and ensured nothing was overlooked. No question was ever too much trouble, and she consistently went above and beyond to make the process smooth and stress-free. Her market knowledge is exceptional, and she provided honest, strategic advice at every stage, helping me feel confident and informed when making decisions. Melissa is incredibly organised, proactive and detail-focused, yet she balances this with a calm, professional manner that makes what can be a stressful process feel manageable and well controlled. She consistently followed up without being asked, anticipated issues before they arose, and always kept me updated. Her professionalism, negotiation skills and genuine commitment to achieving the best possible outcome truly set her apart. I wouldn’t hesitate to recommend Melissa to anyone looking for a dedicated, knowledgeable and trustworthy sales agent. She is an absolute asset to The Edge - Coffs Harbour and a pleasure to work with! Thanks Melissa for making the purchase of my new home a great experience.

Melissa made the sale of our property a breeze. She helped us with everything and kept us up to date with everything as well. Very professional and highly recommend to anyone

Melissa was a great agent to deal with in the sale of our property. She always kept us up to date promptly and had open communication through the whole process. She works really hard, at all times of the day! Highly recommend!

Thanks so much to Melissa for being such a pleasure to liaise with. I trusted her from day one; she sold a property to me and due to my circumstances changing, she then helped me sell just 12 months later. Her communication is wonderful, and she always went the extra mile which I suspect she does with all of her clients - her care factor was very high & very well received. Thanks Melissa!

As a buyer, my experience with Melissa Carstens has been exceptional. Her market knowledge is impressive — she understands local values, buyer demand, and property potential. Melissa was always upfront, helpful, and willing to answer every question, no matter how small. She kept me updated at every stage, responded quickly, and made sure I always knew where things were up to. Melissa is organised, honest, and genuinely committed to creating a positive experience for buyers. I would highly recommend Melissa to any buyer looking for a knowledgeable, trustworthy, and responsive real estate agent.

We found Melissa pleasant and professional to deal with. She listened to our opinions and understood what was needed to attract the appropriate buyers. The video showed our unique property to its best advantage.

We recently purchased a house through The Edge Coffs Harbour. Our experience was very positive, largely due to the outstanding customer service we experienced from Melissa Carstens. Melissa made the process run smoothly by maintaining excellent communication throughout. We are very grateful for Melissa’s knowledge and expertise in the sector, along with how prompt her responses were to all our questions. Melissa was a pleasure to work with and would strongly recommend her if you are thinking of buying a property locally in Coffs Harbour.

Melissa was great to deal with, very professional, got back to us promptly with any questions we had, highly recommended

We had a very fast and fantastic sale and would consider using Melisa in the future.

Melissa was great to deal with and always got back to us promptly with answers Can recommend

Mellissa is an excellent agent who represented us extremely well in the sale of our property. Her attention to detail and consistent communication made our experience one of low stress and high confidence in a positive outcome. Highly recommend