August 28 2016 Excellence in Service Dear Nathan and Jessica…… I wish to acknowledge, in writing, the excellence service that I received from you with reference to our recent dealings with the sale of my property at 5 Kubis Crescent Dingley Village, South East of Melbourne, which you are no doubt familiar with. During those dealings you demonstrated professional skills of the highest calibre that I appreciated and came to rely on. In particular, I admired your approach to detail - all the ‘is’ were dotted and the ‘ts’ crossed, your motivation and work-load management was first class - nothing was a problem, and your knowledge of the market-place was second to none. Also I appreciated many of your personal qualities such as your warmth, directness, sense of humour and most of all your high level of integrity and honesty particularly in dealing with both buyer and seller. Gaining that level of balance must be extremely difficult but you were able to achieve and outcome that was satisfactory to both. Obviously, to be successful one needs to be highly skilled in interpersonal communication which you are. I wish you well in your professional career Sincerely, Susan & Geoff Dove
