After 4 months on the market, we decided new year, new agent and met with Rachel. From day 1 Rachel followed through on every deliverable, communicated regularly and absolutely astounded us with the number of buyers through our house each week. More in the first 2 weeks than the previous 4 months!!! In a tough market Rachael has secured a buyer for our property and has been such a great support every step of the way. Incredibly professional, no request was too much trouble. We felt supported and confident that Rachel was working day and night to find the right buyer for us. Cannot recommend Rachael highly enough.

Rachael worked very hard to get the right outcome for us. She was very pleasant to deal with and was receptive to our feedback. She was easy to get hold of. She went above and beyond to finalise the sale. She was also quick to make changes to the campaign, when every necessary.

Thank you Rachael for selling my property in 2 weeks. Having being on the market for 3 months with Noel Jones Mitcham and getting one offer prior to action and not one bid at auction it's was an awesome result to get the property sold unconditionally in under 2 weeks. The commitment and hard work you put in to selling my property is much appreciated. Looking forward to doing more business with you in the future, and would recommend you my friends. Thank you again Yohan Dharmakirti

We are very happy with Rachael. Rachael was able to answer all our questions and offer very good advise. We highly recommend Rachael.

Rachel has incredible knowledge of the houses and prices in the area. She is very professional, understanding, empathetic, and genuine. We could not have asked for a better real estate agent. We are so happy with the result, and we would definitely recommend her services to anyone who is selling their home.

Rachael Luo has been an outstanding Agent and we highly recommend her.

We found Rachael to be a very well organised and efficient Agent. Right from the beginning Rachael understood and accepted the urgency attached to the sale of our property and the serious consequences we faced if we didn't sell the property As a result of her hard work, market knowledge, and her ability to communicate so well with potential buyers, she sold our property in less than 3 weeks. I would definitely recommend Rachael to future vendors

After careful consideration, we decided to go with Harcourts Vermont South to sell our home in Vermont. After spending some time with Rachael Luo, we quickly realised that she is a excellent communicator and really focused on getting the best result. Her 'can do' attitude and positive outlook made the process very easy and we were impressed with her no fuss approach to selling our home. She has great local knowledge and shows a real passion in her work. Our home was sold in under 3 weeks and we were thrilled with the result. Thanks again Rachael. Ross and Heather Tinkler.

We recently sold our house to downsize to a smaller off-the-plan property. The decision after 35 years living in the same property was not easy and we had many anxieties on the financial side. We decided to use Harcourts to sell our property, as they have been recommended to us by a number of our neighbours. The agent assigned to us was Rachael Luo! Rachael’s performance was so much above expectations that I have decided to write a reference commending her. In my business, marketing internationally in 40 countries, I have met many professionals. Although in a different profession, this is irrelevant to the concept of professionalism. I can say that Rachael topped all with her professionalism, whilst at the same time keeping her humanity when dealing with customers. She knew how traumatic the sale was to us and her body language showed a genuine understanding. When we hinted we may not proceed, because it was too hard emotionally, not once did Rachael put the expected pressure on us, even though a sale is important to her. We all have to make a living. Her genuineness made us proceed. Rachael knew we needed a reliable estimate of the selling price. We have heard many ‘stories’ of how estate agents will bump up the price to win the contract. Rachael gave her estimate with utmost confidence and guaranteed her estimate by specifying a minimum selling price on the contract. Within a few number of days she sold our property at a higher value and as an added bonus with a flexible settlement date to match our off-the-plan sale. All my anxieties disappeared immediately. The biggest compliment an estate agent can obtain is from a competitor. The estate agent for our new property had to contact Rachael on a matter. When he finished, he contacted me and reassured me that I am in the best possible hands. “Rachael knows what she is doing and if she cannot sell the property at the price we needed then he cannot either.” I recommend her to anyone wishing to sell or buy property.

Very pleased with Rachael for her professional advice and enthusiastic assistance. We're very happy with the results over the journey of selling our property in Vermont. I would highly recommend her to anyone who's after a honest and professional sales person to achieve the best possible results for selling a property. Thank you Rachael.

I would like to take this opportunity to say a big THANKYOU. The professionalism and positivity of the team and in particular our agent Rachael Luo was wonderful. When we put our house on the market we were sceptical, however Rachael has changed my perception. Thank you Rachael for all your effort and support during the sale of our house. Our experience was made easier because each step along the way you gave us： Advice that was practical and sound. Weekly updates that kept us informed and in tune with the market. Advertising and regular open houses. A Sold price we were grateful for. All this made selling our house a rewarding experience. I would recommend Harcourts to everyone!!!!! Rose Gazdowicz

I would like to thank, Rachael Luo for all her support during the sale process of my property. Rachael was very enthusiastic during the process, provided timely feedback to us by coming to us personally twice and was actively promoting the property during open inspections. She certainly possesses all traits of a good real estate sales agent : Professionalism, Honesty, Good Communication which can be understood well by buyers coming from various backgrounds, Hard work and work at any time regardless of day of the week and time of the day. Umesh