I have been delighted with the services and professionalism shown by the team at R&H under Ric Serrao. Local knowledge and experience are key, as is their support of local youth sports. I will definitely use them again
I bought a property in Hastings parade North Bondi from Ric Serrao in 1992. At that time, I found Ric to be personable and appreciated that he was working overtime to help me achieve my goal of owning a property in the Bondi area. I promised him the listing were I ever to sell, because it was clear he was working hard for his vendor to put together a deal they would be happy with, and he was working beyond normal working office hours to make the sale happen for me. Ric was forced to wait thirty-one years for that listing and when I wasn't living in the property, Ric’s agency periodically managed the property for me. It gave me confidence to know that behind the scenes, Ric was looking out for me. When I finally decided to sell, I put the property in Ric’s hands not just because of my initial pledge, but because he has been a dominant force in Sydney’s eastern suburbs for decades, he lives and breathes the Bondi market. Ultimately it concluded with the best result I could have hoped for. The property sold well beyond my well researched reserve price. Although he had ten interested parties holding contracts and many of them likely to bid at the auction, Ric was still working hard in the eleventh hour, doing his best to help a couple who were late comers to see the property. He made a last-minute appointment for them, helped them organize a deposit bond and I was receiving agreeable terms from my solicitor ten minutes before my auction began! You might think that working for decades as a real estate agent might dampen enthusiasm, but I can assure you that Ric still has the vigor and drive that he had when I met him thirty-one years ago, still going the extra mile for both seller and buyer. His personable nature is obvious and I can testify to his integrity, which is the reason for his longevity in the industry.
Working with Ric as the lead agent on our property sale was an excellent experience. From the start, his expertise and passion for the campaign stood out. He handled every aspect of the campaign with skill and professionalism, making the entire process smooth. Communication was clear, and he made sure I was up to speed on developments. He knew how to position the property to attract serious buyers and achieved a strong result.
We are absolutely delighted to recommend Ric Serrao and his team at Raine and Horne Double Bay/Bondi Beach. Ric is highly professional, very engaging, who understood our brief, provided great advice and achieved a fantastic result for us. It was difficult for us to sell our Mum's apartment who had passed away a few months ago. Ric was initially overseas on vacation when we initially approached Raine and Horne, Double Bay, but he was involved via FaceTime in our initial meetings with Kate and Albert (who were also fantastic), and we appreciated his advice and feedback throughout our sales process. We sold before auction and Ric was really great in providing advice and regular updates throughout the "mini" auction process. We would have no hesitation in recommending Ric and the entire Raine and Horne Double Bay/Bondi Beach team to market and sell a property in the eastern suburbs. Thank you very much Ric for achieving a really terrific result for us, before the scheduled auction date.
Ric had a very personable and consultative style, offering excellent market knowledge with very regular and prompt communication.
We were very pleased to deal with Ric and his team on the sale of our property.
Ric & Kate were always available, helpful and reassuring throughout the sale of our unit. We sold in 2 weeks for the price we wanted. They kept us informed with detailed reports the whole time so we stayed comfortable confident through the whole process. They even helped advise us in the buying of our next property after we had sold.
Comprehensive knowledge of market. Attention to detail and I appreciated all the constant updates and communication which made for peace of mind. Everything was taken care in a respectful efficient and professional way. Wonderful service all round from the whole team at RH Double Bay. Thank you gratefully
I bought a $11.3 million apartment down the road after he told me another apartment I owned close by was worth at least 5 1/2 to 6m. I put that on the market and I didn’t get any bids near it. Whenever I tried to call him when I was buying the $11.3 million apartment he always took my calls. However, when I rang him to find out what was going on with my apartment that he was supposed to be selling for 5 1/2 to $6 million he would very seldom answer. It was extremely frustrating and I believe very unprofessional. After talking with a number of other people in the eastern suburbs they have had similar experiences. I believe this is a very short term approach to selling. I am sorry Ric but I can’t say I would recommend you to anybody. I ended up selling my apartment for $3.75m compared to the 5.5m-6m expectation relayed to me by Ric.
