Rochelle's profile

Rochelle's reviews

  4.8  
Rochelle has 293 reviewsacross 21 different locations, showing 12.
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Rochelle's qualities as told by our client reviews: hard-working, great team, responsive, friendly, supportive, local expert, clear communication.
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Buyer review
Improvement needed for communication, fairness, accountability and equality
over 4 years ago
Improvement needed for communication, fairness, accountability and equality

Please note this review is of my experience as the buyer, and my personal feelings/views only, and is in no way meant to offend. From start to finish of buying this house, I felt the general attitude towards me was dismissive, condescending and I was not taken seriously as a young person. I spoke with many assistants and was told once settlement occurred that I had a designated person who I was ‘supposed to go to throughout’, as if I was being a pest. The seller had some unfortunate personal issues arise that meant the contract terms of cleaning and gardening were not done. My concerns of these terms not being fulfilled were met with a ‘what do you want us to do about it’ approach. It was hard to get a hold of anyone during this time. I was referred to my lawyers, but a strong implication was given of ‘it will only cause further stress/you have already had to clean the house now to move in so why bother?’. Rochelle offered to pay for the mowing but refused to do the weeding when asked via text (the gardens were in disarray). However, no compensation was offered for the cleaning I did, and no acknowledgement of how this impacted me. If her seller can not follow through, why can’t the agent take on more responsibility? There was a big commission at play here that could have been used to better satisfy me. I had chosen to sell my house through Rochelle, left it in a good condition and received compliments from the purchasers about the condition I left it in, making Rochelle’s life easier. All in all, I think the process was hard for everyone involved, but it has left me feeling bitter. My suggestions for improvement would be to hold sellers accountable to legally binding contract terms in a transactional (not personal) manner, be more transparent, not leave buyers in the dark when something goes wrong, and realise that every concern during the buying and selling process is legitimate and equal, regardless of individual circumstances (we all have them!).

Seller review
Well done Rochelle
over 4 years ago
Well done Rochelle

Rochelle was very knowledgeable on sales in the area, she worked hard to get buyer engagement and was a pleasure to deal with

Seller review
Very experienced , great result! Rochelle Claudia and Kellie are fantastic.
over 4 years ago
Very experienced , great result! Rochelle Claudia and Kellie are fantastic.

The housing market in our area is very dynamic and fast paced at the moment. Rochelle and her wonderful team understood exactly what to expect and were able to give us the information that currently reflects the market we were selling into. We were then able to make informed decisions that led to a way above expected sale price after just one open house. Rochelle's team were fantastic keeping us informed at every step and the house staging was beautiful. Her team exceeded expectations.

Seller review
Fantastic Team & great result
over 4 years ago
Fantastic Team & great result

Rochelle & her team are by far the team to go for when selling a property. We were hugely satisfied with the result. Rochelle was very knowledgeable about the market and her team went above and beyond to assist us with the preparations for the sale of the house. Can't thank them enough.

Seller review
Claudia and Kell were excellent
over 4 years ago
Claudia and Kell were excellent

I met Rochelle because I was looking to buy a house that she was the selling agent for. My contract was sell to buy so I used Rochelle as well for ease. Rochelle never came out to look at my property in person but got me a higher pricer than expected. Claudia and Kell (her sales associates) were heavily involved, so my rating of 5 stars is for them and their service. My property had lots of special requirements for the open house which they handled well and went above and beyond for, and I felt happy with the respect they showed me during the process, and communication which was excellent.

Seller review
Harcourts Solutions
over 4 years ago
Harcourts Solutions

I found Rochelle and her team excellent. Nothing was too much trouble. They were there for advise whenever I needed it. I was very nervous about selling my house of 34 years but they soon put my mind at ease. I can't recommend Rochelle and her team highly enough.

Buyer review
Smooth transaction, friendly communication
over 4 years ago
Smooth transaction, friendly communication

Thanks team Rochelle Adgo for helping us secure the property especially while buying from interstate! Maree was our contact and always available to answer questions etc even after hours! Thanks heaps!

Buyer review
Very helpful
over 4 years ago
Very helpful

The Adgo team was extremely helpful in assisting me with buying my first home.

Buyer review
Friendly and helpful, the best!
over 4 years ago
Friendly and helpful, the best!

Rochelle and her team were so helpful when we purchased our home. They communicated with us constantly throughout the whole process, keeping us up to date with the progress. They were very professional and their support, care and kindness made the whole process easier as we were in another city. We would highly recommend them to anyone thinking of selling or buying. They were the best!

Seller review
The A-Team!
almost 5 years ago
The A-Team!

A very big thank you to Rochelle & her wonderful team on selling our home and achieving a great price! We received a highly professional service from the moment we engaged Harcourts Solutions. They were always contactable and approachable which resulted in our overall experience being amazing and stress free. All our requests had been delivered promptly and effortlessly to which we were most grateful. We would highly recommend Rochelle and the Adgo team as they provide an exceptional service, are very knowledgeable, attentive to clients needs, achieve results and are an absolute pleasure to work with!

Buyer review
Outstanding Agent
almost 5 years ago
Outstanding Agent

Rochelle and her team were hands down the best to deal with. Rochelle had exceptional market knowledge and helped my partner and I secure our first home, she went above and beyond any other agent and was always there to answer questions and help us through the process. She exceeds any other agent by a long way, through her great communication, honestly and integrity and passion and drive. I highly recommend The Rochelle Adgo Team!

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