Please note this review is of my experience as the buyer, and my personal feelings/views only, and is in no way meant to offend. From start to finish of buying this house, I felt the general attitude towards me was dismissive, condescending and I was not taken seriously as a young person. I spoke with many assistants and was told once settlement occurred that I had a designated person who I was ‘supposed to go to throughout’, as if I was being a pest. The seller had some unfortunate personal issues arise that meant the contract terms of cleaning and gardening were not done. My concerns of these terms not being fulfilled were met with a ‘what do you want us to do about it’ approach. It was hard to get a hold of anyone during this time. I was referred to my lawyers, but a strong implication was given of ‘it will only cause further stress/you have already had to clean the house now to move in so why bother?’. Rochelle offered to pay for the mowing but refused to do the weeding when asked via text (the gardens were in disarray). However, no compensation was offered for the cleaning I did, and no acknowledgement of how this impacted me. If her seller can not follow through, why can’t the agent take on more responsibility? There was a big commission at play here that could have been used to better satisfy me. I had chosen to sell my house through Rochelle, left it in a good condition and received compliments from the purchasers about the condition I left it in, making Rochelle’s life easier. All in all, I think the process was hard for everyone involved, but it has left me feeling bitter. My suggestions for improvement would be to hold sellers accountable to legally binding contract terms in a transactional (not personal) manner, be more transparent, not leave buyers in the dark when something goes wrong, and realise that every concern during the buying and selling process is legitimate and equal, regardless of individual circumstances (we all have them!).

