Ruby and Elliott were both open and honest about how they would deal with the sale of our apartment. They walked us through all possible scenarios before the campaign and kept us informed throughout the campaign as to how they judged interest. We had also previously attended inspections for other properties with Ruby and Elliott as the agents and this encouraged us to use them as our own agents.

I have been extremely impressed with the professionalism of Ruby and her colleague Elliot Gill from Jellis Craig. At every stage of the process - initial advice about timing, price and marketing strategy, execution of the marketing campaign and management of open house and the auction itself - their work went well above and beyond what I expected. For example, they advised spending slightly more on the social media aspects of the campaign, including video, which worked brilliantly. They employed outstanding professionals to do photography and video work. The property was one of the most 'liked' on the Domain website and Instagram, and triggered free editorial in Domain and the Herald Sun. I was always kept informed of buyer interest and the numbers coming through each open house, and was able to have a very good discussion with them in advance of the auction about possible outcomes. I felt absolutely confident at every point that I was being accurate advice. They also went to great trouble to help me with the practical aspects of organising open houses, such as cleaning and minor repairs. In the end, we got a great result at the auction, much better than I had dared to hope. I have completely revised my view of real estate agents - this is what true professionalism in this industry looks like. I would have no hesitation in recommending Ruby or Elliot to others.

I could not be happier with Ruby Koop selling my house. Her professional and efficient attitude is first class. We chose Jellis Craig because of their ability to maintain relationships with prospective buyers in the marketplace. Their communication skills are first class. After each open for inspection we received a telephone call followed by an email advising us of interested parties. Ruby's professionalism on auction day helped secure the good price we achieved. Thank you Ruby!

The Team at Jellis Craig did a spectacular job in managing the sale of our home. Between their advice, their effective advertising, their use of data mining, their excellent communication and their market knowledge I can say they are very professional. I would highly recommend them.

Just the right amount of persistence! Ruby's estimate for a bit of an unusual property was on track. Returned enquires quickly. Was very helpful at my first successful auction. Very responsive after the sale as well. Ruby would be my first call for selling or buying.

We met with several agents before selecting Ruby. There was a long lead time between initially meeting Ruby and then commencing the campaign. She was very helpful over this period as we prepared the house for sale and provided good advice on finishing, styling and layout. Communication during the sales campaign was excellent and queries were quickly answered. Most importantly we achieved a good result on auction day. All up excellent service.

We have been so pleased with the service of Ruby and her team. She has been clear in communication, quick in response and timely in the balance of matters. She comes highly recommended. No regrets in our choice of agent.

I cannot recommend more strongly the exceptional service I received from Jellis Craig Richmond, and in particular the professional service received from Ruby Koop, during a recent transaction. With an overseas vendor requiring prompt settlement terms, and settlement occurring over the xmas period, there was significant potential for all parties to find the negotiation, sale and conveyancing process stressful. Ruby ensured there was open and quick communication between all parties, ensuring both the purchaser and vendor knew what was happening at all times. It was sincerely one of the swiftest and easiest purchases I have ever made. However what has impressed me even further is the after sales service I have received from Ruby. It would not be deemed unreasonable for Ruby to move onto the next transaction once the Contract of Sale was signed. However Ruby has continued to keep in touch and has assisted in facilitating connections with contractors for minor maintenance work I was keen to conduct on the property (it having previously been a rental apartment). Whilst I intend to enjoy my new apartment for a little while, it will ultimately become a rental property for me in the future, and I will have no hesitation in seeking out Jellis Craig again at that time. Thank you Ruby!

Ruby is consistently professional and personable. A pleasure to work with.

I had a great experience dealing with Ruby and Jellis Craig Richmond. We had an extremely well run campaign which resulted in a successful sale at auction.

I would like to thank Ruby & Elliot for the very professional and outstanding outcome for the sale of my property by auction on 8th December 2016. The marketing strategy, program and open house showings drew out the right potential buyers and had tremendous interest in my property by many parties. The auction was managed very strategically drawing out the initial potential buyers and then encouraging the final two candidates into a bidding war that resulted in a sale hundreds of thousands above our expectations. We are absolutely delighted that we choose Jellis Craig and yourselves to handle our sale, and wouldn't hesitate to recommend you to anyone considering selling their home.

Ruby's employers weren't on my radar when I was choosing an agent. We met by chance, and she followed up the meeting with contacting me, again and again, but in a polite way. It is this persistance and her ability to engage delightfully with people that won her employer the job. Ruby worked very hard and smart in the campaign which helped provide a good outcome for us. There was the odd mistake that was made, but with her great attitude, strong work ethic, excellent communication skills and lovely nature and personality, these minor things were corrected very quickly. The important things were done well.