Ryan Castles

Selling a house is stressful at the best of times so thank you to Ryan for helping me through this process. His advice was practical and encouraging, yet realistic and his advice kept me on track during this time in a dynamic volatile market.   Ryan was fully engaged in the vendor/agent relationship guiding me through the process and always available to patiently take my questions and keep me informed of progress. Ryan not only understands the mechanics of the real estate industry and the market but also demonstrated empathy and an understanding of the emotions and personal issues involved for the vendor when selling the family home.   I always felt I was more than just a transaction, but that he actually cared about achieving a good outcome for me. From the onset Ryan gave me clear and helpful advice on ways to improve the presentation of the property. This included where I needed to bring in the professionals but also tips on practical things I could do myself to enhance the appearance. I appreciated his critiques of my efforts and frankly the suggestion to do some DIY tasks also provided a beneficial distraction for me. Even my disappearance overseas for three weeks during the process did not daunt Ryan – he took this in his stride and set in train the procedures required to keep in communication with me and to ensure the sale could proceed smoothly despite my absence.   Ryan knows the market and brings professionalism and excellent communication skills to the task. I would use Ryan again and recommend him to others.

Thank you to Ryan Castles and Stella Mackay for helping me through the process of selling the family home. Ryan and Stella’s professionalism and understanding of the market was evident from the onset. They were always accessible and attentive - I was given practical and helpful advice on how to proceed and any steps to take, and I was kept informed and updated throughout the process. I appreciated their engagement and calm attention and even my disappearance overseas for three weeks was managed smoothly with l would recommend there services to others.

Team made themselves available and showed flexibility in arranging viewings of the property. GOod communication throughout.

Ryan was very responsive to my queries throughout the listing. As a buyer, I did not experience worry that he was not engaging with me at any stage through the buying process. It makes the world of difference to have an agent who is willing to pick up the phone and have a fair discussion about every matter relating to the listing. On the same token, at no stage did I feel pressured by Ryan to make a decision or to agree on a certain price point. Ryan assisted me to purchase my first home and definitely made the process a lot less stressful that it may have been otherwise.

Ryan was great in every aspect of our sale. Great communication, expert advice and went the extra mile whenever the opportunity presented itself.

Ryan was wonderful to deal with from the start to end. He is responsive, personal, friendly and professional - a rare combination! He answered every question I had, took time to help us with the gardening and came on his days off to help us get the sale done. I really appreciate all his hard work!