Shanel's profile

Shanel's reviews

  4.9  
Shanel has 21 reviewsacross 6 different locations, showing 12.
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Buyer review
Great experience
3 days ago
Great experience

We had a great experience working with Shanel when purchasing our property. He was always professional, friendly and helpful, and easy to communicate with throughout the whole process. We really appreciated his support. We would happily recommend Shanel to anyone looking to buy or sell a property!

Seller review
 He went above and beyond
6 days ago
He went above and beyond

Shannel was excellent in helping me sell my property He was very good to deal with and very knowledgeable He went above and beyond

Buyer review
He constantly made the effort to keep me well informed, and went over and above
6 days ago
He constantly made the effort to keep me well informed, and went over and above

Shanel took the time to make what could have been a super stressful situation, seamless and easy. He constantly made the effort to keep me well informed, and went over and above to help whenever possible. I’m so glad he was involved in the purchase of our next home :) Thanks Shanel!

Seller review
Couldn’t have asked for anything more!
3 months ago
Couldn’t have asked for anything more!

Shanel was always there to help and guide through the sales process with great advice, assistance with minor repairs, updates on the market and offers. Couldn’t have asked for anything more!

Buyer review
Made the buying process easier
3 months ago
Made the buying process easier

Shanel was great to work with, easy to deal with and fast to respond to any questions I had. Made the buying process easier even though I was out of the country at the time.

Seller review
He went above and beyond o
7 months ago
He went above and beyond o

We had a great experience working with Shanel in selling our property. He has a strong negotiation skills having secured a buyer that offered the price we are expecting. His communication was excellent. He kept us updated from the start until the end for which we are truly grateful. He went above and beyond our expectations. We would highly recommend him to anyone looking to sell their property.

Seller review
Very efficient
over 1 year ago
Very efficient

Shanel is professional, very knowledgeable and friendly from start to finish. He is very efficient and took all the stress out of selling my property, and went above and beyond to get the best possible outcome. I highly recommend him and wouldn’t hesitate to use him again next time.

Seller review
Great agen
over 1 year ago
Great agen

Great agent in all aspects of the sale! I couldn't recommended highly enough for any sellers in Everton Park

Seller review
Very Happy Seller
almost 2 years ago
Very Happy Seller

Fantastic agent who kept in touch with me throughout a 2 year period leading up to the sale of the property. His constant communication prior to the sale was what gave me the confidence to list with Shanel. Handled the sale brilliantly in all aspects and got us the price we wanted, managed the buyer and tenants of the property to the highest standard. 100% would recommend him and use his services again.

Buyer review
Great communication and patience
almost 2 years ago
Great communication and patience

Being interstate buyers is hard, especially when you cant inspect a property in person. This was our biggest challenge as we were looking for an investment property, he spoke to my son prior to me and gave a lot of useful information in regards to how DHA properties work. Our biggest headache was the issues that arose in the property during contract stage, as the property got flooded due to the rains and we had no confidence in the property whatsoever. On the verge of cancelling and pulling out of the contract, my chat with Shanel gave me a lot of confidence to get answers to the questions we had regarding the state of the property and what would be done to recertify the issues. After asking me to give him a day or two, he spoke with multiple parties that I did not have authorization(Owner, Body Corp, Building Manager, DHA and Contactors) in order to give me a clear understanding of who would cover the damage caused by the leak. The extensive emails he provided me at that stage, honestly made me believe that he was actually doing more work than the body corporate in order to get these issues fixed up. I really was disappointed at the lack of responsibility that other companies took and it became a whole blame passing game at one point rather than the issues been rectified. If not for the constant follow ups by him and emails back and forth in order to ensure that the work will be carried out as promised, we would have pulled out of this sale without a doubt. We all really appreciate your hard efforts and determination to get this deal across for all parties involved and moreover you patience with us and handling the whole situation without you loosing your cool one bit. Thanks for your patience and understanding throughout the entire time, glad we bought this off you as its treating us well as an investment property.

Seller review
Amazing negotiator and goes above and beyond to close the deal
almost 2 years ago
Amazing negotiator and goes above and beyond to close the deal

With little to no relationship with him prior to selling, I chose Shanel over few other agents as he just knew how to negotiate in order to secure the listing. I found him to be very smart and confident during our first conversation which was then a no brainer for me for me to chose him to represent me. During the sales stage he kept me updated constantly with the movement and buyer activity and also actively engaging me in the decision making. Although he did get a great offer at the start and nothing compared to that after that buyer backed out, I was happy to take his advice with the sale as he was able to show me the value of the offer I had. What I cant thank him enough for is the dedication and extra efforts that he then went into sorting out tradespeople for a job and that too before Christmas. Using his contacts he got the job done for half the price that I was initially quoted, but also ensured that the buyer trust him and waive the building and pest clause regarding the issue we had. He ensured that work was going to be undertaken and completed to the buyers satisfaction as I had to deal with a buyer who wanted everything their way. After speaking with him post settlement, I gathered that the buyer too was very happy with his services and trusted him a lot. Its extremely rare to come across an agent who goes beyond what's required in order to ensure all parties are happy post settlement. I will definitely be recommending you to anyone who wants to sell I cant thank you enough for the time you took away during your break period to ensure a successful and smooth transaction in every regard. I hope I get to sell trough you or buy through you in the future. Best of luck in you career

Seller review
Fantastic, Patient and Trustworthy Agent
about 2 years ago
Fantastic, Patient and Trustworthy Agent

Shanel was handling the sale of my mom's property and this was a very stressful time for us, given everything that was going on in the background. I simply cannot put into words the efforts he took to get this sale across the line for us. From uncountable number of inspections, to multiple contracts, to dealing with solicitors and a disgruntled site manager who wouldn't help and on top of that, external pressure from other parties involved in stopping this sale. Even with multiple legal threats to scare him off, he simply did not let anything faze him at all until the deal was done. I truly admire his attitude and dedication he carried throughout the campaign, as I know other agents would have simply let go given the multiple legal complications we had to face. I cannot thank you enough for being patient with all of us and going above and beyond and sometimes even out of your own pocket to fix issues we had. I'm so happy that my mom found you to sell her property as you did a damn fine job for her! Wish you the very best for your future mate! You are someone who is truly caring and genuine in the approach you take, which is refreshing to see in the industry.

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