Have never met an agent who has been so helpful from start to finish in the whole buying and selling process. Shirlz isn't afraid to get her hands dirty to help with buying and selling and also has a list of contacts to help if you ever need. Highly recommend

Shirlz was professional, knowledgeable and accessible. I would 100% recommend Shirlz😍

Buying a house can be overwhelming, Shirlz made the whole experience a smoother than expected purchase. She was always patient with my question no matter how silly I felt they may be; she was always available for support and her attention to detail and genuine care was surly set apart from others. We felt like she made us family and not just another sale. We couldn’t be happier with our new home and are very thankful for her.

We recently sold our home with Shirlz and couldn’t be happier with the entire experience. From the very beginning, she was professional, honest, and incredibly supportive. She kept us informed throughout every step of the process and made what could have been a stressful time feel smooth and straight forward. Shirlz’s communication was exceptional, she was always available to answer questions and made sure we felt confident and comfortable with every decision. Her knowledge of the market and her genuine care for her clients really set her apart. Thanks to Shirlz’s hard work, we achieved a fantastic result and felt looked after from start to finish. We highly recommend her to anyone looking to sell their home. She truly made the experience a positive one.

I recently sold my house with Shirlz, I’m very happy with the selling knowledge Shirlz has and she achieved a great result for me. Shirlz is very friendly , approachable and always went above and beyond to make the whole process of selling our house as easy as possible. Thank you so much

I recently bought my property with the help of Shirlz and was very pleased with the support and guidance provided throughout the process – even well before I was ready to start looking at the market. After some disappointing experiences with other agents — where communication was poor, calls went unanswered, and listing prices were often unrealistic — working with Shirlz was a refreshing change. While the process had its challenges, Shirlz remained professional, responsive, and proactive in keeping things on track. I really appreciated her clear communication and practical advice, which helped me feel confident at each step. Her knowledge and experience are excellent, and I’d happily recommend her to anyone looking for a trustworthy and supportive real estate agent.

Shirlz was very professional throughout the entire process. As first-time sellers we found some of the process needed to be explained a little more. As we are of the age that a lot of technical terms needed explaining in detail more. Overall, we are satisfied with the end result and would not hesitate to contact Shirlz again if looking to sell in the future.

Shirlz Russell went beyond just selling my house; she helped in any way she could to make the process easy and time-efficient.

I would recommend Shirlz to anyone selling their home. Her market knowledge was excellent, communication was prompt and she certainly comes across as very professional. Nothing was a problem, which made the whole process less stressful.

I can’t thank Shirlz enough for helping me buy my very first home! From the very beginning she’s been so supportive, patient, and genuinely caring. She guided me through the whole process, answered every question, and made what I thought would be a stressful experience feel smooth and exciting. Her communication has been amazing , she always kept me in the loop and made sure I understood each step along the way. You can tell she truly loves what she does and goes above and beyond for her clients. I’m so excited for this next chapter and I have Shirlz to thank for helping make it happen. I’d highly recommend her to anyone looking to buy or sell!

We’ve had the pleasure of selling two properties with Shirlz Russell—our family home on Mercy Drive and an investment unit near Caneland—and both experiences were exceptional. From start to finish, Shirlz’s communication was impeccable. She kept us up to date, offered sound advice, and handled every twist and turn with calm professionalism—even when I became anxious about the process. Her patience and reassurance really stood out. Looking back, choosing to stay with Shirlz was absolutely the right call. Her commitment and expertise delivered great outcomes on both sales. If you’re planning to sell in Mackay, I can’t recommend Shirlz Russell highly enough—she’s genuine, dedicated, and gets results.

Shirlz handled the sale of our Mum's house after she passed and Shirlz went above and beyond at every point. She is a consumate professional with exceptional client service and her knowledge and communication is incredibly high standard and individually tailored. We were shown utmost respect for our Mums wishes and with compassion and kindness for the difficult timing for us. Shirlz's comprehensive market knowledge and experience, connections, deep understanding of people and buyer connectivity alonside tailoring approaches meant we were supported to navigate complex systems and processes with greatest of ease. The outcome far exceeded our hopes and rhe while experience was timely, manageable and inclusive. I cantbrecommend Shurlz highly enough and congratulate her for the outstanding service and expertise she brings to the Mackay community. Thanks you is desperately inadequate to express the gratitude we feel. She truly is an expert with heart and soul.