I recently bought my property with the help of Shirlz and was very pleased with the support and guidance provided throughout the process – even well before I was ready to start looking at the market. After some disappointing experiences with other agents — where communication was poor, calls went unanswered, and listing prices were often unrealistic — working with Shirlz was a refreshing change. While the process had its challenges, Shirlz remained professional, responsive, and proactive in keeping things on track. I really appreciated her clear communication and practical advice, which helped me feel confident at each step. Her knowledge and experience are excellent, and I’d happily recommend her to anyone looking for a trustworthy and supportive real estate agent.

Shirlz was very professional throughout the entire process. As first-time sellers we found some of the process needed to be explained a little more. As we are of the age that a lot of technical terms needed explaining in detail more. Overall, we are satisfied with the end result and would not hesitate to contact Shirlz again if looking to sell in the future.

Shirlz Russell went beyond just selling my house; she helped in any way she could to make the process easy and time-efficient.

I would recommend Shirlz to anyone selling their home. Her market knowledge was excellent, communication was prompt and she certainly comes across as very professional. Nothing was a problem, which made the whole process less stressful.

I can’t thank Shirlz enough for helping me buy my very first home! From the very beginning she’s been so supportive, patient, and genuinely caring. She guided me through the whole process, answered every question, and made what I thought would be a stressful experience feel smooth and exciting. Her communication has been amazing , she always kept me in the loop and made sure I understood each step along the way. You can tell she truly loves what she does and goes above and beyond for her clients. I’m so excited for this next chapter and I have Shirlz to thank for helping make it happen. I’d highly recommend her to anyone looking to buy or sell!

We’ve had the pleasure of selling two properties with Shirlz Russell—our family home on Mercy Drive and an investment unit near Caneland—and both experiences were exceptional. From start to finish, Shirlz’s communication was impeccable. She kept us up to date, offered sound advice, and handled every twist and turn with calm professionalism—even when I became anxious about the process. Her patience and reassurance really stood out. Looking back, choosing to stay with Shirlz was absolutely the right call. Her commitment and expertise delivered great outcomes on both sales. If you’re planning to sell in Mackay, I can’t recommend Shirlz Russell highly enough—she’s genuine, dedicated, and gets results.

Shirlz handled the sale of our Mum's house after she passed and Shirlz went above and beyond at every point. She is a consumate professional with exceptional client service and her knowledge and communication is incredibly high standard and individually tailored. We were shown utmost respect for our Mums wishes and with compassion and kindness for the difficult timing for us. Shirlz's comprehensive market knowledge and experience, connections, deep understanding of people and buyer connectivity alonside tailoring approaches meant we were supported to navigate complex systems and processes with greatest of ease. The outcome far exceeded our hopes and rhe while experience was timely, manageable and inclusive. I cantbrecommend Shurlz highly enough and congratulate her for the outstanding service and expertise she brings to the Mackay community. Thanks you is desperately inadequate to express the gratitude we feel. She truly is an expert with heart and soul.

Was great working with Shirlz for buying a new home. Made times that suited me. All information was provided so it felt like you knew where things were at. Easy to talk to and made it a great experience.

Selling my home was an emotional and overwhelming task, but working with Shirlz made it not only manageable – it became a surprisingly empowering experience. From the moment we engaged her, she went above and beyond to get my property sale-ready. What really stood out was the extra mile she and her team went to. Shirlz didn’t just list the house – she rolled up her sleeves and got to work. She brought in her own family and a team of trusted trades to help with everything from cleaning, painting, and styling to organising minor repairs and pressure washing. It was like a renovation rescue show – only better, because it was real! Thanks to her dedication and local know-how, we achieved an incredible result in record time. I couldn’t be more grateful. If you want an agent who genuinely cares and delivers 110%, Shirlz is the one you want in your corner.

Shirlz Russell is fantastic to work with and she goes the extra mile to help you out. She is terrific and looked after us well. 10/10!

Shirlz was an Exceptional Agent- We Highly recommend her Shirlz went above & beyond to help Us find Our Dream Home & make the Purchase as easy as possible . Cant Thank you enough Shirlz.

We recently sold both our home on Mercy Drive, Mackay, and our unit near Caneland with Shirlz Russell—and we couldn’t be more grateful for her service. Shirlz kept us informed throughout—even when I found myself stressing over viewings that didn’t immediately yield results. Her calm reassurance made the difference, despite my occasional impulsive emails! Hindsight is always 20/20, and looking back I feel we made the right choice in our decision to stay with Shirlz. The fact is: Shirlz delivered. Thanks to her dedication, professionalism we achieved fantastic results on both properties. If you're looking to sell in Mackay, I wholeheartedly recommend Shirlz Russell.