Our experience with Susan was nothing short of exceptional, from initial discussions on taking her on as selling agent right through to the closure of settlement. Susan had a thorough knowledge of the market, and provided detailed responses to all of our questions about the sale process and costs. Unlike the other prospective agents, Susan made a well-reasoned case for higher expectation on sale price than we thought likely or possible (and which ultimately proved to be correct, much to our satisfaction). Susan worked very hard on securing a buyer from her extensive contacts, and in working the deal to its fruition in a shorter timeframe than we had envisaged. Through it all she was in regular contact. Overall the process was seamless and conducted with great professionalism, with Susan being a 'natural' agent - positive, proactive, adaptive and successful. We have no hesitation in strongly recommending Susan

Thankyou Susan and Sean for a wonderful buying process! Thankyou Susan for your impeccable professionalism, reliability and readiness throughout this process. We are delighted with our purchase and excited for the great memories in our beautiful home.

Susan and her Bus partner Was fantastic from start to finish Great work sold our house very quickly and always updated us Thanks you Susan and team

Susan’s sales experience and knowledge of the market meant for a trouble free sale for me. Susan was graceful in accepting my delay in readying for sale then stepped in swiftly when it was ready to market and go live. Susan is a great communicator and listener. I felt she had my best interests the whole time.

Was great having Susan sell my apartment. She sold it very quickly and put in the extra work to arrange multiple viewing and listing on websites. Very smooth transaction. Thanks again, Matt

Susan facilitated the purchase of my property in Victoria Park. I found her extremely personable and knowledgable, clearly communicating the requirements through each step of the process.

Susan was efficient, reliable and extremely helpful. Susan made our experience a truly positive one. We can not recommend Susan enough. A true professional. Thank you for everything.

Susan Lam is very professional and knows her job well, Susan always kept in contact with me while my home was on the market.

I was the buyer of the property that Susan represented. She provided an excellent and consultative services throughout the process from the negotiation to the settlement. She is the best real estate agent i have ever dealt with and strongly recommend her to those future buyers and sellers. She was extremely present to deal with and she addressed my questions even during her personal leave. Her professional and friendly service is the 10 out of 10.

Dear Susan, Thank you so much for all of your help! We are so grateful for all of the hard work you've done to help us sell our property with a win-win outcome. Without pressure, you listened and responded with both the seller and the buyer to achieve the right outcome. We are endlessly grateful to have you as our agent and couldn't be happier with the way everything worked out.

We obtained several valuations from agents operating in our area & Susan Lam from MiCasa was an easy choice for us. Her Professionalism & market knowledge was obvious. Susan walked us through the process from the beginning , offering tips & sound advice on how best to market our home. Throughout the whole process she was always available with advice & always returned our calls promptly. Our home was sold within a day or so of the first home open & Susan's estimate of the price range was right on the money. Susan's honesty & character was further exemplified AFTER settlement, when she rang to tell us that because the amount agreed for advertising hadn't been spent , there was $400 which was going to be returned to us.( Some less well intentioned agents would possibly have just remained silent & kept the unspent funds ) We would unhesitatingly recommend Susan Lam from MiCasa Realty to be involved in the sale of a property.

Susan is just so nice and polite to deal with. She gave me lots of updates on the progress of me purchase. She was even helping clean on the day i collected the keys. Thanks Susan.