Friendly, genuine and committed.
I first spoke to Suzana about buying a property when I enquired about one of her listings. She is the first agent I have spoken to who was more concerned about what I wanted as a buyer and finding the right property for me, rather than pushing me into what she had on her books at that particular moment.
She would call or message me when she had a new listing that sounded promising and ask if would be something I'd be interested in, and met me on half an hours notice at lunchtime to show me through a home.
I noticed that she took into account my feedback of previous places she had shown me through when suggesting places that suited me better to inspect in future.
She was able to find great homes to offer me, much better than I expected to find in the price range that I had to spend. I have the impression that she is successful in her field because she obviously has great talent in being able to match prospective buyers with homes that meet their needs, as well as putting in the hard work, calling me after hours, suggesting auctions I should attend and referring me to another agent in her agency to inspect a house with him.
I wouldn't hesitate to recommend Suzana, and I have no doubt after my experience that she gets plenty of return and referral business.