Todd Penrose

Todd’s competence was below expectations. He gave incorrect information about the duration of the tenancy. My final inspection was unable to go ahead because of miscommunication with the current tenant. Throughout the purchasing process, I was regularly misinformed about the status of the transaction, with Todd prematurely saying things were settled when they were not. Todd prepared the contract incorrectly, as identified by my conveyancer, and did not include the conditions we had agreed upon. When this was resolved, the contract was re-uploaded on DocuSign, rather than replaced. I’ve since been emailed an auto reminder every night to sign the incorrect contract (now ~50 reminders), and this hasn’t been fixed despite me getting in touch multiple times. I asked to be told when a sold sticker would go up on the property (a milestone for my first home purchase), and was told this was always done. Despite following up multiple times, I was not told, and the sign was taken down without the sold sticker experience. My first home purchase ultimately went through and I’m happy with the place, but I wish I’d had a less frustrating experience on the way through.

Todd was very personable, knowledgeable and worked tirelessly to sell our house for a great price.

From the first contact to settlement Todd was very professional, confident, knowledgeable and efficient. From day one our need to be fully involved in the sale of our property was acknowledged and Todd was in almost daily contact throughout the entire process, keeping us informed and feeling secure in its progress every step of the way. On the whole, we couldn't be happier with our experience of Todd and Harris Real Estate, in particular we also wish to acknowledge Cheryl and Daniella in the sales and administration support team for their prompt & efficient attention to the behind the scenes constant paperwork stream.

The process of buying a house was made easy with Todd as my agent. He was knowledgable, friendly and efficient. I wouldn't hesitate to recommend him.

Todd Penrose provided exceptional service as our agent to sell an investment property that we had owned. He communicated very well, was diligent in following up with possible buyers and managed to sell the house within a week. Unbelievable!

Todd kept me updated every step of the way. He was clear and honest in his communication, whilst remaining caring to my personal situation. I couldn’t recommend him more!