Outstanding Service, Guidance and Support
William and his team have been outstanding in every aspect in guiding and supporting our very important purchase of a property that we intend to be our forever home.
We have been searching the property market for 6 months, visiting more than 100 properties and dealing almost daily with a full range of agencies. Our experience has been mixed during this time, from dealing with highly professional and caring agents through to others who have been far less so. We were delighted to recommend William and his team at being at the top of the professional and caring list. They showed the interest and care in us as people, recognising the importance of this purchase for us. At the same time, they showed equal regard for the seller. A strong sense of respect and regard was established by both parties and an agreement was quickly reached. We had a very good idea of market price by the time we made this purchase. Whereas in other situations we have found agents wanting to generate a bidding war amongst potential purchasers, with William it was different. We made a very fair offer because we did not want to play games. With one minor adjustment the sale was quickly agreed. All of the pain of months of looking, making offers and bidding at auctions were over in the best possible way.
One thing that will always be remembered by my wife and I was the warm greeting we received at the agency as we entered to pay our deposit. Staff seemed almost as delighted as we were at our purchase. Our experience is that such a work culture in any organisation exists only when its leadership is highly developed, clear on its moral purpose and cares deeply about its people. For us, it was evident that an important element of their collective purpose was to support people to find a home that will bring great love and happiness to them.
To William and team, thank you immensely for making a big dream of ours come true.