Agencies in Brooklyn, VIC, 3012

What went well? Regulatory Compliance: The team of agency comply with all rental regulations exceptionally well, giving us complete peace of mind throughout the leasing process. Service Quality: The team provided information, paired with a professional, helpful, and friendly approach. Areas for improvement Condition Report Timeline: The timeframe allowed to return the condition report was too short. The Reason: A thorough report requires actually living in the property for a short period to test all facilities and identify hidden issues. Furthermore, the transition period is an incredibly busy time. We were balancing moving out of and finalising our previous home, leaving very little time to complete such a detailed inspection within the restrictive deadline. Suggestion: We highly recommend extending this deadline to allow tenants a fairer opportunity to settle in and accurately assess the property.

Very quick response times, approachable, friendly.

The team are very professional and I like that.

I’ve had a fantastic experience with Jas Stephens. They are incredibly fast, responsive, and kept me informed throughout every process. When my previous tenant moved out, they were able to find and secure a new tenant very quickly, which made the whole transition incredibly smooth and stress-free. A particular huge thank you to Sigrid, who is fantastic to deal with and was there every step of the way. Her communication, professionalism and willingness to help made the process so easy. I’m very happy with the service I received from Jas Stephens and would highly recommend them to anyone looking for a reliable and professional property management team.

Stephanie leased my South Kingsville property within about 10 days of going live, well ahead of settlement. Great communication throughout, with weekly reports and quick updates at every stage. Highly recommend her and the Jas Stephens PM team.

Quick to return calls,always helpful & very polite & understanding.

Very responsive. Great communication and professionalism. Very happy with my agent.

Nothing is too difficult or too menial for Lucy Christian to manage. She resolves emergencies, regular requests, payment of invoices and dealing with the body corporate of our property. She's great!

An outstanding experience with Flair Real Estate from start to finish. I cannot thank Eilat Rachmani and the team enough. Our first inspection attracted a fantastic turnout, with two serious applications received that same day and processed by the following day. The transition between tenants was equally impressive, with just five days between the previous tenant moving out and the new tenant moving in, while still allowing time to prepare the property and garden. Communication and follow-up were prompt, professional and reassuring throughout. A seamless experience and exceptional service. Highly recommended!