Agencies in Brooklyn, VIC, 3012

Kept me informed throughout the reletting process and offered market knowledge

From the beginning of my rental application, it was very easy and stress free, especially for a first time renter. I’m absolutely loving my new rental 🎉

I would like to take this opportunity to personally acknowledge and thank Mr Tony Brakis and he’s associates, for his exceptional customer service and professionalism throughout the leasing process of our new property. Tony has been absolutely fantastic to deal with. His prompt communication, efficiency, attention to detail and willingness to go above and beyond have made the entire process seamless and stress-free. His dedication, approachable manner and genuine commitment to customer satisfaction are a credit to both himself and the agency he represents. It is refreshing to deal with a real estate professional who takes such pride in his work and consistently delivers on his commitments. Tony is an outstanding agent who sets an exceptional standard in the real estate industry. His professionalism, integrity and genuine care for his clients deserve recognition, and I would have absolutely no hesitation in recommending his services to anyone. Tony, you are an absolute asset to your organisation, and I sincerely hope your management recognises and appreciates the exceptional level of service you provide. Thank you once again, Tony. Your efforts have certainly not gone unnoticed, and both Michael and I sincerely appreciate everything you have done for us.

Easy to deal with..punctual and available when we needed

What went well? Regulatory Compliance: The team of agency comply with all rental regulations exceptionally well, giving us complete peace of mind throughout the leasing process. Service Quality: The team provided information, paired with a professional, helpful, and friendly approach. Areas for improvement Condition Report Timeline: The timeframe allowed to return the condition report was too short. The Reason: A thorough report requires actually living in the property for a short period to test all facilities and identify hidden issues. Furthermore, the transition period is an incredibly busy time. We were balancing moving out of and finalising our previous home, leaving very little time to complete such a detailed inspection within the restrictive deadline. Suggestion: We highly recommend extending this deadline to allow tenants a fairer opportunity to settle in and accurately assess the property.

Very quick response times, approachable, friendly.