Agencies in Coomera, QLD, 4209

After a highly frustrating experience with a previous real estate agency who had incredibly poor communication, working with Simonne has been an absolute breath of fresh air. From day one, Simonne completely turned things around. Her communication is flawless—she listens, responds quickly, professionally, and kept me beautifully informed throughout the entire leasing process. I never had to chase her for updates, which gave me immense peace of mind after my past experiences. Not only is she an excellent communicator, but she is also highly efficient. She managed to lease my property incredibly quickly, handling everything seamlessly. If you are looking for a property manager who is proactive, professional, friendly and genuinely cares about delivering top-tier service, I would highly recommend Simonne. She has exceeded my expectations!

I would personally like to thank Simonne Fleming, Head of the Property Management Department, for the wonderful support she gave me when I recently had an unexpected water leak at my property. It was quite a stressful situation, but Simonne responded straight away and made sure an emergency plumber was organised quickly. Everything was handled so efficiently and professionally, and knowing that she was taking care of things made a difficult situation much easier for me. What I appreciated most was that Simonne didn’t just organise the urgent repairs and leave it there. She continued to follow everything through and worked closely with my landlords to arrange compensation for my belongings that had been affected by the water damage. This meant a lot to me. I genuinely appreciate Simonne’s care, understanding and the way she handled the whole situation from beginning to end. She made me feel that my concerns mattered and that I was being looked after as a tenant. Thank you so much, Simonne, for your support and for going the extra mile. I truly appreciate everything you have done for me and the excellent service you provided.

Requests amd feedback followed through promptly re what and when things were happening. Nothing was too much trouble. Thoroughly recommend Larissa.

Great start with Nat and the team.

Having invested in residential property across Australia for 20 years, I am thoroughly impressed by the team at Image Property Aspley, especially Larissa Jermyn. When a complex switchboard maintenance issue threatened to run wildly over budget, Larissa stepped in with exceptional leadership and problem-solving skills. Through her sharp negotiation, she secured a full refund from a previous contractor and negotiated a substantial reduction on a separate inflated maintenance invoice. Her clear communication, initiative, and dedication to protecting her clients' yields are a breath of fresh air in the industry. She doesn't just manage properties, she actively advocates for owners. Highly recommended!