starstarstarstarstar 15 days ago
I cannot speak highly enough of Alexia and the team at Bid & Borrow.
From our very first conversation, Alexia was incredibly knowledgeable, particularly when it came to SMSF lending. She guided me through the pre-approval process with ease, which allowed me to confidently begin my property search.
As time went on and life became busy, I unfortunately missed the validity period of my pre-approval. When I eventually found the right property, I realised I needed to have my pre-approval renewed. I felt quite embarrassed for letting it lapse, but not once did Alexia make me feel uncomfortable or judged. Instead, she remained calm, supportive, and reassuring throughout the entire process, patiently answering every question I had along the way.
What truly stood out was not only Alexia's professionalism but also the amazing team supporting her behind the scenes. While there were moments where I could easily have become stressed, particularly when loan documentation was still being finalised just two days before settlement, Alexia and the team remained composed, confident, and proactive. Their calm approach provided me with reassurance during what could have been a very overwhelming time.
Purchasing a property can be complex and emotional, but Alexia and the Bid & Borrow team made the journey feel far more manageable. Their expertise, professionalism, and genuine care for their clients were evident every step of the way.
If you're considering a broker, I would highly recommend speaking with Alexia and the team at Bid & Borrow. You'll be in capable hands with professionals who are committed to delivering excellent service and support from start to finish.
