Agencies in Virginia, NT, 0834

Our real estate agent has been amazing. She is very quick with responses and very kind and understanding. Unfortunately the property itself had a lot more maintenance issues than expected upon move in, which the agent has been very prompt in responding to. It would have been nice if a more thorough maintenance check and repair was conducted prior to the previous tenants leaving. With this being our only concern, we can’t fault the real estate with how they’ve handled each situation.

I spent around four months looking for a property in Darwin and Core Realty NT stood out as a cut above many of the other agencies I dealt with. The application and leasing process was genuinely excellent — professional, responsive and very well handled — and I felt confident I was dealing with a good agency. Since moving in, the experience has been a little more mixed. There were a number of electrical and appliance issues that pre-dated my tenancy and ideally would have been identified and addressed before I moved in. I have also needed to follow up emails or chase progress on maintenance matters. The contractors themselves have generally been very helpful, but arranging access has meant time away off work for issues that existed before my tenancy began. The alternative was for tradespeople to collect agency keys and attend independently, whereas I would personally feel more comfortable with the agency coordinating or supervising access where possible, particularly for pre-existing issues. One area that definitely needs attention is the review-request system. I received around seven emails asking me to leave a review. On two occasions I selected “No thanks, don’t remind me”, received confirmation that I had unsubscribed, and then continued to receive further reminders a couple of days later. Despite unsubscribing twice and receiving confirmation each time, the reminders continued. After around seven requests, I ultimately decided to submit the review. Core may not control every aspect of the RateMyAgent system, but it is something they should address. That said, I still regard Core Realty NT as a very good agency and considerably more professional than many I encountered during my property search. My comments are intended as constructive feedback — the initial leasing experience set a very high standard, and I would simply like to see that same level of communication and coordination continue throughout the tenancy.

Very thorough and well communicated throughout the application process. Our property manager, Joanna, has been very professional and helpful since day one and we cannot thank her enough for being so understanding. We would like to thank the landlords, Joanna and the entire Core Realty NT team for giving my family and I the opportunity to live in such a beautiful home.