Agencies in Werribee, VIC, 3030

What went well? Regulatory Compliance: The team of agency comply with all rental regulations exceptionally well, giving us complete peace of mind throughout the leasing process. Service Quality: The team provided information, paired with a professional, helpful, and friendly approach. Areas for improvement Condition Report Timeline: The timeframe allowed to return the condition report was too short. The Reason: A thorough report requires actually living in the property for a short period to test all facilities and identify hidden issues. Furthermore, the transition period is an incredibly busy time. We were balancing moving out of and finalising our previous home, leaving very little time to complete such a detailed inspection within the restrictive deadline. Suggestion: We highly recommend extending this deadline to allow tenants a fairer opportunity to settle in and accurately assess the property.

Very quick response times, approachable, friendly.

The team are very professional and I like that.

We had an excellent experience with this estate agent. They helped us secure a rental property within a week of arriving, making the whole process smooth and stress-free. The property was exactly as described in the listing, with no surprises when we viewed or moved in. Communication throughout was prompt, professional, and reliable, and the team was always easy to contact whenever we had questions. We really appreciated the quick turnaround and efficient handling of everything from viewing to application and approval. We would happily recommend them to anyone looking for a trustworthy and responsive estate agent.

Linda has been a breath of fresh air to deal with. Responsive outside of hours, such a pleasurable experience in such an unpleasant rental market where service is not a priority.

Excellent service and got it done.