Agencies in Zetland, NSW, 2017

Melissa at Ray White Drummoyne was approachable, efficient, and professional from the start. After almost 20 years as a landlord, I know how essential good communication and reliability are — and she delivered on every front. Melissa handled trades, managed a quick turnaround, and resolved challenges left by the previous tenant and agent — all within budget, on time, and with clear updates throughout. A new tenant was secured at the very first open home. Highly recommend Melissa for her professionalism, transparency, and results.

The team at Ray white Drummoyne have so far been super helpful and efficient. The welcome bag we received when we picked up the keys was a great touch! So far the best realestate team I have gone through.

Mario has been so helpful in helping us find a tenant during lockdown. He is extremely professional and easy to work with.

Very pleased with the service from Danielle and her team. They found me a blue chip tenant and have taken care of everything.

Danielle was efficient, obliging, and kept me constantly updated. I would recommend her without reservation.

Leasing my apartment with Danielle was a breezy. Efficient, hard working and responsible.

I had a really great experience working with James to lease my property. From start to finish, he was professional, responsive and made the whole process very easy. James kept me updated throughout, was always quick to respond to any questions and took the time to make sure everything was handled properly. I really appreciated his communication and attention to detail. I’m very happy with the service I received and would definitely recommend James to anyone looking for a reliable and professional agent. Thanks again James!

We had a great experience working with James Astor at Raine & Horne Pyrmont. He was professional and transparent throughout the entire process, kept us well informed, and was genuinely helpful whenever we had questions or concerns. He made what can often be a stressful process feel straightforward, and he was an absolute pleasure to deal with from start to finish. Highly recommend James to anyone looking for an agent who takes the time to do things properly.

We received useful updates following each inspection, and requests to enhance or adjust the advertising were acted on promptly. In the weeks leading up to leasing, we also worked closely with the property manager while the unit was being repainted, recarpeted and prepared for the new tenancy. This generally went well, and we particularly appreciated the support provided to our daughter, who was assisting us locally with overseeing the works. One aspect of the maintenance process could, however, be improved. Where a landlord chooses to take an active role in maintenance and upgrading their property, it should be clearly recognised by the property manager and contractors that the landlord (or their representative) has an important role in reviewing the work and determining whether the finished standard is acceptable. At times, we felt that decisions about quality and completion were being driven primarily others. Comments suggesting that a contractor was not accustomed to having their work inspected also gave our daughter the impression that her oversight was unnecessary. We did not raise this at the time, but we believe it is worthwhile feedback. The contractor is responsible for delivering quality work, but ultimately it is the property owner who should be satisfied that the agreed standard has been achieved. The leasing process itself was handled very well. One further improvement would be the provision of a standardised comparative report for shortlisted applicants, bringing together factors such as affordability, rental history, previous tenancy feedback and other relevant information. With software now available to assist with this type of assessment, it would appear to be a relatively straightforward addition and would make it much easier for landlords to make an informed and consistent selection. Overall, the team provided a responsive and well-coordinated service.

I have been dealing with Harris Tripp for just about a week now after moving into my new place. They have been fantastic thus far. I was provided with all relevant documentation and keys upon my arrival at the office last Friday and, after settling in and completing my condition report, noted a number of issues that weren't major but would have been nice to rectify. Within 24 hours, my property manager Jorja came back to me with a detailed list of every action they would take to resolve each issue; including going well above and beyond what my expectations were. I hope this level of support continues as it is genuinely the best I have received in my ~10 years of renting properties.

Harris Tripp made our move in smooth, and simple, accomodating all of our needs for the move. Property Manager Aiwen has been so prompt with our queries and actioned any concerns as soon as they arose. We are very grateful to be in a Harris Tripp property!

I had a great experience with Joseph leasing out my property. He was professional, responsive and very easy to work with throughout the whole process. Communication was excellent. Joseph was always very transparent and thorough with the information he provided, kept me updated throughout the process, and responded quickly whenever I had questions. As a first-time landlord, I had quite a few questions along the way, and he was always incredibly patient in explaining everything clearly. I also really appreciated that he never pressured me into making a decision. He made sure I was comfortable, while giving me clear and practical advice so I could make an informed choice. We ended up securing a great tenant after the very first open home, at a rent above the asking price, which I’m extremely happy with. The whole experience was much smoother and less stressful than I expected. I’m very happy to have Joseph managing my property going forward and would definitely recommend him to other landlords.