Agencies in Alexandria, NSW, 2015

We received useful updates following each inspection, and requests to enhance or adjust the advertising were acted on promptly. In the weeks leading up to leasing, we also worked closely with the property manager while the unit was being repainted, recarpeted and prepared for the new tenancy. This generally went well, and we particularly appreciated the support provided to our daughter, who was assisting us locally with overseeing the works. One aspect of the maintenance process could, however, be improved. Where a landlord chooses to take an active role in maintenance and upgrading their property, it should be clearly recognised by the property manager and contractors that the landlord (or their representative) has an important role in reviewing the work and determining whether the finished standard is acceptable. At times, we felt that decisions about quality and completion were being driven primarily others. Comments suggesting that a contractor was not accustomed to having their work inspected also gave our daughter the impression that her oversight was unnecessary. We did not raise this at the time, but we believe it is worthwhile feedback. The contractor is responsible for delivering quality work, but ultimately it is the property owner who should be satisfied that the agreed standard has been achieved. The leasing process itself was handled very well. One further improvement would be the provision of a standardised comparative report for shortlisted applicants, bringing together factors such as affordability, rental history, previous tenancy feedback and other relevant information. With software now available to assist with this type of assessment, it would appear to be a relatively straightforward addition and would make it much easier for landlords to make an informed and consistent selection. Overall, the team provided a responsive and well-coordinated service.

Rob, James, Iris and Lorenzo made leasing my property effortless from start to finish. Always responsive and always clear. I was never left chasing for an update; they kept me in the loop at every step without me having to ask. They knew the local rental market and their pricing advice was spot on, and the property was leased within a few days to a quality tenant. Organised, proactive and easy to deal with. Inspections, paperwork and tenant screening were all handled smoothly and thoroughly. Very impressed and highly recommend.

Charlie and Evelyn respond promptly to all enquiries, they have been very helpful through the letting process and very knowledgeable.

I was overseas recently while the tenant decided to vacate the property. Then Dennis and Alan from Village Property did the amazing task of marketed the property for lease and before I was even got back in the country I've received the new lease agreement signed by the new tenant already. So very happy with their professionalism.

Experience so far has been fantastic! Fast responses to enquiries and very thorough with the process for proceeding with our new place!

Excellent ongoing rental property management. Proactive and easy to deal with. Exactly what I want in an agency.