Geoff's profile

Geoff's reviews

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Geoff has 656 reviewsacross 50 different locations, showing 12.
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Geoff's qualities as told by our client reviews: reliable, patient, well-prepared, supportive, clear communication, responsive, local expert.
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Refinanced Loan review
Great experience with Geoff Lai
about 3 years ago
Great experience with Geoff Lai

Geoff has been truly amazing throughout our refinancing process. He is so knowledgeable and attentive and answers all the complicated financial questions in a simple manner that the whole process felt seamless. He is always very quick to respond to all your questions and truly goes above and beyond. We have recommended him to others and would work with him in the future as well. Thanks, Geoff for all your hard work and for going to extra mile.

New Purchase review
First time home buyers
about 3 years ago
First time home buyers

From the moment we engaged in searching for our first property up until the completion of the purchase and beyond, Geoff has consistently been there to help us at every step. Could not recommend more. He is an incredibly professional and dedicated broker with invaluable insights into the property market and finance process.

New Purchase review
Expert advisor
about 3 years ago
Expert advisor

Always a pleasure working with Geoff. He is not only an expert in his field but also a great advisor with planning. This is now my third property and could not have done it without him. Thanks to Geoff and his team for getting me to where I am today.

Refinanced Loan review
Great service
about 3 years ago
Great service

Geoff has been great to work with to get finance for a new home and refinance an existing loan. The loan transfer process can be complicated but Geoff took care of it all and was in constant communication to make sure all deadlines were met and things were explained and understood. He is very knowledgeable on the loan market and process and made a complicated task very easy.

Refinanced Loan review
Quick, efficient, helpful
about 3 years ago
Quick, efficient, helpful

Geoff was very efficient and quick in providing response. He was also very helpful in providing us options and guiding us from initial assessment through to settlement. Our communication was always open and honest. I'd highly recommend Geoff especially if you're new to property and have no idea where to start.

New Purchase review
Top Mortgage Broker in Oz for a Reason!!
about 3 years ago
Top Mortgage Broker in Oz for a Reason!!

Geoff was beyond amazing during the ENTIRE process! Geoff maintained exceptional communication throughout - Whether he had new information or not, Geoff would always keep me in the loop and there was not once where I had felt like I was in the dark. Geoff was very flexible and whether he was away with family or whether it was a weekend, Geoff would always ensure that he would contact me to keep me informed. Highly recommend Geoff! Geoff was highly strategic in his approach and provided me with a number of options, clearly explaining the pros and cons of each. Definitely did the 'Strategic Brokers' name justice. Geoff would also ensure that he would address any queries I had or any issues that needed to be resolved in a timely manner. There was not one thing that Geoff had missed along the way - He was on top of every little detail. Geoff always displayed and exceptional level of professionalism, whilst being easy going and easy to connect and communicate with. Geoff remained supportive along the entire journey and genuinely cared about achieving the ideal outcome for me. Thanks to Geoff I now have a new home and could not be happier. Geoff is amongst the Top 3 Mortgage Brokers in NSW and amongst the Top 8 Mortgage Brokers in Australia and that is no surprise! There is a reason he is one of the best in his industry. He also utilises great support from his 'Strategic Brokers' team, which ensures he is always able to provide exceptional and timely service to his customers. Highly recommend reaching out to Geoff for a chat - You will not regret it!

Refinanced Loan review
Broker of the year
about 3 years ago
Broker of the year

Geoff has been very proactive with my loans…relentlessly negotiated the best rates with the bank. I highly recommend his service.

New Purchase review
Would definitely recommend!
about 3 years ago
Would definitely recommend!

Geoff was a dream to deal with- especially as being first home buyers, Geoffs patience and knowledge helped us every step of the way, making it such a smooth experience. Highly informative too, you can tell he has a real passion for what he does! Would definitely recommend his services to any friend or family member!

Refinanced Loan review
Outstanding support - Refinancing my home
about 3 years ago
Outstanding support - Refinancing my home

Geoff is an exceptional mortgage broker who provided outstanding support to us throughout the process of refinancing my home. I had the pleasure of working with him recently, and I was thoroughly impressed with his professionalism and expertise. From the beginning, Geoff took the time to understand my needs and financial situation. He patiently explained the different refinancing options available to me and helped me choose the one that was best suited for my needs. He was always available to answer my questions and provided regular updates on the progress of my refinancing. What I appreciated most about Geoff was his attention to detail and commitment to ensuring that I received the best possible refinancing deal. He negotiated with lenders on my behalf and secured a fantastic interest rate that saved me thousands of dollars in the long run. He also took care of all the paperwork and made the refinancing process as smooth and stress-free as possible. Overall, I highly recommend Geoff to anyone looking to refinance their home. His expertise, professionalism, and commitment to his clients are second to none. Thanks to Geoff, I was able to refinance my home and save money without any headaches or hassles.

Refinanced Loan review
Professional, responsive and strategic
about 3 years ago
Professional, responsive and strategic

I'd highly recommend Geoff as a broker, he's responsive, pro active and solutions driven. Helped me navigate through choosing the best refinancing option keeping in mind how to prepare for the next purchase.

New Purchase review
Highly recommend
about 3 years ago
Highly recommend

I could not have been more impressed with Geoff. Purchasing my first property was made all the easier by having Geoff. He was efficient, reliable and knowledgeable. I would recommend him to anyone, and have done so.

Refinanced Loan review
Excellent communication, fast and efficient.
about 3 years ago
Excellent communication, fast and efficient.

We chose to refinance our mortgage with Geoff and he made the whole process easy and stress free. Geoff was highly productive and professional. Never skipped a beat with communication and was always happy to answer any of our questions. I would recommend him to all my friends and family.

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