Over 7 years we have bought 3 properties with Paula’s help. She still has the same team today as she did the first time. This continuity has enabled excellent service all round. Paula has always given us the best advice and secured the best rates. Each of our purchases were challenging for one reason or another eg 10% deposit, my wife on mat leave, bridging required. Paula has always had the solution, and removed as much stress as anyone could have. They are always responsive and communicate incredibly well. Paula is amazing at explaining the complex concepts simply. Our first purchase we had no idea, and she guided us through it all. My colleague just told me how chuffed he was with getting 0.25% off his rate by renegotiating with his bank, it was still 0.25% higher than Paula secured for us. I recommend Paula and team without reservation, and have in fact sent friends and family her way before.

Always helpful, proactive and professional

As a first home buyer, I couldn't have asked for a better broker than Paula. She made the entire process so easy to understand, taking the time to explain every step and answer all of my questions. I never felt overwhelmed because she was always patient, responsive and genuinely had my best interests at heart. Paula worked incredibly hard to secure me the best possible deal, and I'm so grateful for everything she did. Her knowledge, professionalism and communication throughout the process were outstanding. I would highly recommend Paula to anyone looking for a mortgage broker, especially first home buyers. Thank you again for making what could have been a stressful experience such a smooth and exciting one!

I recently refinanced my mortgage with the help of Paula and her team. The process, which involved changing providers, was made easy by timely advice on which options would be beneficial to my situation and assistance ensuring all the documentation was in order for the refinance application. Thanks Paula and team for providing great service.

Paula and her team found a mortgage deal that suited our needs, that we could not have found it without them. Really helped reduce our overall expenses.

We worked with Paula Hardin as our mortgage broker for our first property purchase, and the experience was outstanding. Our situation involved loan structuring and a guarantor, so it wasn’t completely straightforward. Paula took the time to explain every option clearly, walked us through the implications of each decision, and made sure the structure suited our goals rather than just pushing for a quick approval. Her communication was calm, clear, and proactive. We were kept in the loop at every stage and always understood where things stood. When dealing with the bank, valuations, and all the moving parts that come with finance approval, she kept everything organised and under control, which significantly reduced the stress. What stood out most was her strategic approach. She wasn’t transactional — she genuinely wanted the structure to work not just for now, but for the future as well. The process felt well managed from start to finish, and the approval came through exactly as planned. We would happily recommend Paula to anyone purchasing property, whether it’s your first home or an investment, who wants clear guidance, solid advice, and a broker who genuinely has your best interests in mind.

Was referred to Paula and it is easy to see why. She helped me get everything I needed in order and was more than happy to answer the thousand questions I had as a first home buyer. It's a daunting process but she made it a lot less stressful for which I'm very grateful. I felt like Paula gave me all the information I needed to be able to make an informed choice about my budget, home loan options, and so on. I really appreciated how she helped coordinate all the different parties together for me as well - bank, agent, lawyer etc. I'd definitely use Paula again and would recommend her to anyone who's wanting to buy a home or top up their home loan. Thanks Paula! (and Jackie!)

Paula always makes herself available including after hours. We have been able to set up a number of loans and now refinance - most of which has been interstate and all online.

Paula done her absolute best in every area

Paula was my mortgage broker when I purchased 5 years ago. She and her assistant Jackie has always kept me informed of rate changes and checked in to make sure all was going ok. I have redone my mortgage twice to get better value and Paula has always been so accomodating. I would highly recommend her.

We recently worked with Paula Hardin, Jackie, and the team at Aussie Home Loans to refinance our home loan, and we couldn’t be happier with the experience. Paula’s professionalism and accessibility were second to none. She and her team made what can often be a stressful and complex process feel straightforward and manageable. They handled all the paperwork and did the hard yards for us, especially during the busy Christmas and New Year period. Despite tight deadlines, everything was completed smoothly and with ease. The communication was clear, timely, and supportive throughout the entire process. We managed to lock in our home loan rate before any further increases. We are incredibly grateful for their help and would highly recommend Paula, Jackie, and the team to anyone looking for expert mortgage assistance.

Thanks Paula again for helping with our refinancing. You were the only broker who could get our trickyCommercial//Residential first time around 10 years ago and the only one second time around, present day.