Stacey was very polite and courteous to myself and family throughout the rental property selection process. Stacey was also very helpful with the application process and then prompt with getting back to us with the success of our application. Stacey removed the stress from a potentially very stressful rental hunting situation. Thank you Stacey.
Acton | Belle Property Applecross
Happy with Leslie's service from Acton Applecross
Acton | Belle Property Applecross
Stacey and Acton have been great over the last few weeks, including an 18 hour turn around on my rental application and Stacey often replies to emails within a few hours. Would definitely recommend both Stacey and Acton real estate.
Acton | Belle Property Applecross
great agency. I use acton for several years now to manage my properties. responsive, knowledgeable property manager.
Acton | Belle Property Applecross
While looking at quite a few Houses before selecting one through Stacey, we discovered many agents could not be bothered & were dis-interested. Stacey listened to our requests & was honest with her responses & thus far all has been pleasurable to deal with. Well done Stacey
Acton | Belle Property Applecross
Acton Applecross have been managing our investment properties for years. They are very reliable and when there are issues with the property or the tenants, which is when the value of property managers really come through, our property manager (Leslie) has always been able to solve the matter quickly and with almost no need for us to be involved as we are overseas. We've also never had issues with renting out property regardless of market condition as we have followed their advice based on their experience and knowledge of the areas where our properties are.
Acton | Belle Property Applecross
We have been with Acton since purchasing my property at Cranford Avenue at Mount Pleasant since 2016. The sale was smooth and the transfer to leasing was just as seamless. Special thanks to Stacey and Brooke Hind for being good Leasing agents and coordinating with us especially during the transition of tenants. Overall, I am very please with the service rendered and excellent commitment in maintaining the performance and quality. Thank you and please keep it up. Best Regards Edmund and Agnes Owners
Acton | Belle Property Applecross
Always excellent service from Stacey.
Acton | Belle Property Applecross
Three of the key issues I had with the new Applecross management when it first took over by the current team, were (1). communication, (2). confusing responses, and (3). staff turnover. (1). The incoherent communication, or the lack of it, had created much angst for me as my emails wasn't replied, my requests for information during a period between leases was ignored, and I believe even attempted to hide the fact that the agent didn't do as promised. That was mostly due to inexperienced person who was put into a role far too big for her to fill. I could appreciate the fact that she was very young. Then the next person was overwhelmed, and was not in control of the situation. (2). Confusing responses probably stemmed from the fact that the persons won't quite up to the tasks. Perhaps too much on their plates? During that one bad patch, when Acton Applecross had a new management, I received two versions of office closure during the Christmas/New Year breaks. The office wasn't manned while the email said it was meant to be. One of my properties was left vacant for nearly a month as it so happened it felled into a no-man land when everyone was unavailable. But I believe we have learned a lesson from that. New leases will not end during the December/January window. So there is a positive to come out of this. (3). Much of the issues I have faced are most likely due to the steady stream of staff turnover. Having worked for a large corporation, I know that staff turnover is bad for business. New contacts between clients had to be re-established. The newcomer will need to learn almost all over again. I would have to explain a certain features in the property again to the new person. That could be a frustrating experience. Then billing was another negative until the last 6 months. There are positives. The past year have been an appreciable improvement. I believe it is on the right track.
Acton | Belle Property Applecross
Well done very good customer service.
Acton | Belle Property Applecross
Leslie from Acton Applecross is exceptional. The property was leased within days. The tenant is excellent. I can thoroughly recommend the services of this rental management department .
Acton | Belle Property Applecross
Thank you especially for Leslie Taylor's professionalism and courteous service - appreciated at a time when most organisations forget that the human engagement is very important, and we don't want to listen to recorded messages.
Acton | Belle Property Applecross
