Lou assisted from start to finish, including: conversations before the property handover, recommending trades and assisting with providing photos for quotes, and finding a suitable tenant after only having just one open for inspection. Highly recommended!
Jump Property Management
Professional and great people skills.
Jump Property Management
Jump Property were and are exceptionally helpful. We were unsure of many aspects of how things work and any questions or issues, they genuinely try find a solution and help. I’d highly recommend Jump Property to anyone and can honestly state that I have not had any negative experiences with the company.
Jump Property Management
We've recently commenced working with Jump - impressed by their customer service record. So far, everything has lived up to expectations and we are very happy. They are a professional group, with a welcome human touch.
Jump Property Management
They are a very professional company. They always get back to you in a timely manner and the whole experience with Jump has been very smooth.
Jump Property Management
We recently secured a rental property through this agency, and the experience was exceptional from start to finish. The Adelaide rental market is incredibly competitive, but the team’s professionalism made all the difference. They were transparent throughout the entire application process, you always knew exactly where you stood, with no assumptions or gray areas. What truly set them apart was the after-move-in support. When our security system malfunctioned after hours, they responded immediately and helped us resolve the issue right then and there. It’s rare to find an agency so dedicated to their tenants outside of regular business hours. Highly recommended!
Jump Property Management
We have never owned or rented out a property before so were heavily reliant on Lou to walk us through the steps from the end of the house being built through to getting our first tenants. Even before the house was built, he took the time to explain things to us via email and over the phone, and gave good advice about what tenants tend to look for and what extra little features might make the house more liveable and more attractive for a long-term renter. When we had ideas, he ran with them, giving practical suggestions and making things happen. For example, when we wanted to add some chests of drawers to the wardrobes, he went and measured the spaces for us (we live in a different city), sent links to some possible models from ikea, and sourced a handyman to collect, assemble and instal them. He also pointed out that the drawers would be better positioned at the opposite end of the wardrobe to where I said to put them, to avoid obstruction by a possible bed-side table. This and numerous other things (like giving the tenants a 'welcome pack' with a bottle of local wine, and letting me know that the gutters will need cleaning) demonstrated to me that Jump Property's approach to property management is not just handling contracts and rent money, but building relationships of trust with both tenants and landlords, acting in the interests of both by advocating for the tenants' comfort and 'keeping an eye on things' for the owner. As soon as the property was ready, Lou had photos and a walk-through video up on the internet and organised numerous showings, giving us his brief impression of the potential tenants. Lou and staff respond quickly to emails, inform and remind us of things that need doing (and offer to do them for us), send clear and comprehensive instructions, communicate and co-ordinate with builders and service providers, and are professional, courteous and just lovely people to work with. In short, they know what they're doing and they're doing it well.
Jump Property Management
Fantastic communication and very efficient. After our tenants unexpectedly broke lease, Nina provided us with excellent advice and made the process of finding new tenants very easy. Outgoing inspection assessment and photos were very detailed. We are very happy with Jump Property Management & Sales. They deliver the service that they promise.
Jump Property Management & Sales
Jump Property have been excellent managing our rental in Adelaide. They’re proactive, professional, and communicate clearly—no chasing required. Tenant transitions have been smooth, and they handle issues quickly with practical solutions. Reporting is consistent and transparent, which makes decision-making easy. They take the stress out of property management and genuinely look after your asset. Highly recommend.
Jump Property Management & Sales
Jump had my new property rented out within a week of settlement! Well-prepared, professional and efficient, I would recommend Jump Property any time.
Jump Property Management & Sales
Nina has been very easy to get a hold of regarding any questions we have had, she has been very welcoming and has made part of the moving process regarding keys very easy.
Jump Property Management & Sales
Nina was very pleasant, super transparent and straightforward. The whole process was pretty smooth and sorted in few days of bureaucracy. We had moved in a bit over a week ago, we found some little issues with the property and Nina was excellent at actioning them as early as possible. Great efficiency and care.
Jump Property Management & Sales
