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Our reviews

  4.9  
324 reviewsacross 50 different locations, showing 12.
Our qualities as told by our client reviews: friendly, reliable, responsive, supportive, honest, local expert, clear communication.
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Buyer review
Friendly and helpful at all stages
7 months ago
Friendly and helpful at all stages

Being first home buyers, we were naturally a little nervous and feeling the pressure of the market. We knew what we wanted and Mel was extremely understanding and helpful in addressing our needs. Any information we wanted we were given in a timely manner and all conversation was friendly and supportive. When we were the successful buyers we felt a genuine happiness from Mel, very glad to have been dealing with her throughout the process.

Mel Ghali

Mel Ghali

  5   (21 reviews)
Seller review
Professional from start to finish
8 months ago
Professional from start to finish

We had a positive experience with Paul and his team. From the very first meeting Paul was interested in learning about how we wanted to proceed with the sale of our property. He didn’t force his sales strategy upon us but guided us towards the best outcome. We achieved this and are very grateful to the team and would definitely recommend them to anyone looking for a good return on investment.

Paul Pettenon

Paul Pettenon

  5   (89 reviews)
Seller review
Professional and friendly service
8 months ago
Professional and friendly service

We recently sold our property by auction. Paul and the team at Raine and Horne were extremely professional and guided us to a 2 month preparation and marketing window. They helped organise us and provided access to tradies etc. All the way through, they kept us informed and updated about the progress of our sale, which successfully concluded in the price that we had collectively assessed as achievable.

Paul Pettenon

Paul Pettenon

  5   (89 reviews)
Buyer review
Excellent Agent
8 months ago
Excellent Agent

Mel has been wonderful in assisting us. She travelled from her office several times. She showed us around the property and gave us advice on interior design. Very friendly and professional.

Mel Ghali

Mel Ghali

  5   (21 reviews)
Seller review
Selling Unit
8 months ago
Selling Unit

Mel is not only friendly/ cheerful/ hard worker but also very professional agent. She is very reliable, easy to reach out and contact through out the process. I have excellent experienced with her while selling my unit. Thank you so much Mel. If you ever want to sell your property, I am recommending 100% to Mel who is from Raine & Horne Concord.

Mel Ghali

Mel Ghali

  5   (21 reviews)
Buyer review
Great Agent
9 months ago
Great Agent

Mel is a very approachable Agent, always with a smile. She is very attentive to all your needs as a buyer & has great knowledge of the market. Any question or concern you have, Mel will do her best to get a solution for you. Go & speak with Mel today for your next purchase!

Mel Ghali

Mel Ghali

  5   (21 reviews)
Buyer review
Wonderful positive empathic energy, would buy from Mel Ghali again :)
9 months ago
Wonderful positive empathic energy, would buy from Mel Ghali again :)

Mel is fantastic, I'm a 1st home buyer and Mel provided me with so much insight and guidance on the property purchase process, and shared her market knowledge openly. She's always available, is really responsive, listens, responds intelligently and does what she promises. Her help throughout made my purchasing experience as smooth, stress-free and exciting as it can possibly be. Overall it took me about 12 months of browsing, then 4 months of intensive property searching and evaluation to finally land on the property that Mel helped me buy. Some other local agents have been really good, but Mel is just a natural with her combination of vibrant personality, knowledge, organisation and follow-through. Her team also worked so quickly to align on anything we needed (paperwork, agreements, information, modifications, amendments, you name it), never got a delay. I never felt pressured to close, or rushed to buy, Mel ensured this was the right property for me. Having said that, once I'd decided to buy, Mel and her team's execution was perfect and on-time. If I'm ever selling or buying again, I would definitely call Mel first.

Mel Ghali

Mel Ghali

  5   (21 reviews)
Seller review
Strong market knowledge, effective communication skills, and a high level of professionalism.
9 months ago
Strong market knowledge, effective communication skills, and a high level of professionalism.

The agent has a deep understanding of the local real estate market, including trends, pricing, and neighborhood dynamics. He responds promptly to inquiries via phone, email, or messaging platforms, keeping clients informed throughout the buying or selling process with regular updates, maintaining honesty and transparency in all dealings, providing clients with realistic expectations.

Paul Pettenon

Paul Pettenon

  5   (89 reviews)
Buyer review
A Truly Supportive Agent Who Goes the Extra Mile
9 months ago
A Truly Supportive Agent Who Goes the Extra Mile

Mel has been absolutely fantastic throughout the whole process of helping me find the right apartment for my family. Her outstanding patience made the whole experience so much easier, and she even took the time to share creative ideas on how I could make small renovations to really turn the apartment into a home. She is professional, approachable, and always quick to respond to any questions I had. I really appreciated her clear communication and genuine care in making sure I found the right place for my family. I couldn’t be happier with the service she provided and would highly recommend Mel to anyone looking for a reliable and supportive real estate agent.

Mel Ghali

Mel Ghali

  5   (21 reviews)
Seller review
Sales of Property
9 months ago
Sales of Property

Paul is very authentic and genuine. He is professional and extremely pleasant to to deal with. Although it was a difficult sale, perseverance by Paul & Danie finally clinched the sale. I would highly recommend Paul and Raine & Horne, Concord.

Paul Pettenon

Paul Pettenon

  5   (89 reviews)
Seller review
Six Stars for Sure!
10 months ago
Six Stars for Sure!

I simply couldn't fault Paul and his team who worked very closely with me through the sale of my elderly aunt's house in Concord. I needed an agent with experience, knowledge, skill and, most importantly, with integrity so that I wouldn't set the wrong expectations with my aunt or other family stakeholders. Very early on in the campaign I knew I'd chosen the right agent with Paul whose approach to the sale was impeccable. In short, Paul and the entire team at Raine & Horne Concord made great things happen that far exceeded my expectations. Highly recommended.

Paul Pettenon

Paul Pettenon

  5   (89 reviews)
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Raine & Horne Concord/Strathfield
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