Image Property Aspley had an open home for my investment property on the day of settlement and within 2 weeks had found a tenant, lease signed and moved in just 14 days after settlement. Very happy with the fast result
Image Property Aspley
For many years now, Image have managed our rental property. There has been changes in tenants, refurbishments, maintenance, advertising, renter assessment as well as the monthly transactions. Even with changes in staff over the years, they have maintained a very high level of professional service. I would recommend them highly and would be the first choice for any new property management services we might need. Communication is excellent, and I have great confidence that they are looking after my interests as a landlord.
Image Property Aspley
Kirsty was great throughout the whole leasing out period with constant updates and suggestions.
Image Property Aspley
Jodie at Image Property is so thorough, professional and an excellent communicator. I’m kept up to date on where maintenance items are up to and how things are going with the tenant. My property has had a lot of maintenance this year but Jodie has kept on top of it all and maintained a positive attitude. I know my property is in great hands and I’m so grateful she is my property manager.
Image Property Aspley
Image have consistently been thorough, responsive and overall professional. Holly at Image has managed our property with ease and assisted us through a break lease and the new rental laws which came into place during the re-letting process. She quickly communicated with us to make sure we obtained a result in our best interest, ensuring we weren’t affected by the rental law changes. We are very appreciative to her managing our property locally and with such care.
Image Property Aspley
Meg and her team is amazing, always available to answer any questions and notifying me on updates.overall great effort and I highly recommend Image property and would refer family and friends if they are looking for a owner friendly property management. Keep getting better.
Image Property Aspley
As I have a number of investment properties in southeast Queensland, It is critical that these are managed by a team that I can trust day-in-day-out, a team that is reliable, professional, agile and provides me with great advice each and every time and in a timely manner. I found this in Image Property Aspley. This is a team of professionals that are dedicated to providing top tier property management service levels and gives me peace of mind to focus on the other aspects of my live. A special call out to our property manager Michaela Caires for her outstanding efforts and professionalism, we are fortunate indeed to have her looking after our properties. Thank you, Michaela.
Image Property Aspley
Hi there, Thankyou for the opportunity to provide feedback. I am an inexperiened investor. My experience with Image Property is a state of, if it deesn't break you, then it makes your wiser and stronger. I have not received rent from 5 May 2024. The tenants have been defaulting 1 or 2 weeks since Feb 2024. I had to keep chasing the Agents to chase the tenant. The default increased to 3 weeks in Mar and then 4 weeks in Apr. After persistent chasing, the tenants paid in April end. These behaviours of tenants should have raised alarm bells for the agent to warn me that worse is yet to come. The lease was till end of Sep 2024. Instead of giving me ideas what to do, they just sat through the default for another 4 weeks, only to tell me afterwards that we need a QCAT approval ($111.30) to kick them out and that the QCAT process can take up to 5 weeks! Had I known this fact, I would have asked them to apply for QCAT in Mar. The tenants left on their own on 20 June. The damage was more than the bond money. Agents took another 4 wks to clean the mess and find a new tenant on 19 July. All this time when the property was on market, the agents sent emails asking me to reduce my rent. I was looking for expert advice and direction from my agent. There were 4 agents in my time with Image Property. They charge high fees (8.8%), including sundry, advertising, letting ($700) and advertising ($145) fees. Their contractors who attend to tasks for cleaning, plumbing, electrical are quick to action. Their property inspection reports are high standard with really good photos. The only issue is lack of training and exprience of havig an insight into the potential risks that the owners may face. When things are going good then its all good, but when things aren't then it takes an effort for them to come on board to provide the service that one would think they are paying for. In my experience, it was a difficult ride with Image Property.
Image Property Aspley
I was met with very prompt service from the minute I contacted Image Property. Kirtsy-Lee was fantastic from the minute we spoke. My property is a new build and she was so knowledgeable about how to get everything up and running, as well as putting me in contact with other service providers my property required. The bonus was having locked in quality tenants in no-time at all. Highly recommend.
Image Property Aspley
Rented my 2 properties within 2 weeks of them coming on the market, professional service and really went over and above in terms of looking after pool contractors, providing trades people at a good rate & managing the end to end handover with the builder. We are in the process of moving our other properties over to Image
Image Property Aspley
We are so impressed with Jodie Mellor at Image Property. She is always friendly, prompt to assist with any queries or concerns we may have and remembers our property as if she only managed our property, which is certainly not the case. Thanks Image!!
Image Property Aspley
My experience with image has been excellent so far. They have kept me informed all the way through and I’ve hadn’t had to worry about anything. I could not be happier at this point.
Image Property Aspley
