Molly demonstrated product / marketing knowledge of the area, with great communication provided through emails.It was a delight to work with her and she kept us informed of the rental application applications.She is very professional and we would happily use her again or recommend her to anyone else
Xceed Real Estate
The property was successfully managed and routine matters were handled. However, I feel there is room for improvement in communication, responsiveness, and overall proactiveness. One particular concern involved a property inspection that I had specifically advised I wanted to attend. I was initially notified of the inspection date and time by email, however the inspection time was changed the day before. The updated information was sent only to a mobile number that the agency had recorded incorrectly, rather than through both email and phone contact. As a result, I was unaware of the revised inspection time and went to attend as planned but I was late since they moved the time to an earlier appointment. When I raised the issue by email, I did not receive a response until after the inspection had already taken place. As a landlord, this was frustrating as I had made it clear that I wished to attend and expected more proactive communication regarding any changes. There were also occasions where I needed to follow up for updates or seek clarification on matters rather than receiving information upfront. I would have appreciated more regular communication, stronger ownership of issues as they arose, and more proactive advice to help protect my interests as a landlord. Overall, the service met the basic requirements of property management, but there is an opportunity to provide a more responsive, proactive, and client-focused experience. Better communication, particularly regarding important changes and landlord involvement, would significantly improve the overall service experience.
Xceed Real Estate
Timely, responsive and friendly. 10/10 proffesional.
Xceed Real Estate
They were not very communicative, when asked questions- they were very dismissive after the contract was signed and not very helpful. Haven't had a single email replied to. Property report came in after I'd moved in. Was messaged the day of my move in that the property clean hadn't been complete and blinds still needed to be removed and cleaned, bathrooms needed a clean and handy work was required. Needed to make for contractors for works that wasn't complete before move in date. Heads up would've been appreciated as opposed to the day of the move when the move was locked in.
Xceed Real Estate
We had some complex and challenging issues with our property and being located far away it was great to havre Kiarra and the broader team represent us. They helped us navigate regulations, insurance, trades, and found us new tenants making an otherwise stressful situation feel manageable. Highly recommend!
Xceed Real Estate
Atentive and supportive of my query
Xceed Real Estate
Bella was exceptional and friendly, her smiles and the easygoing attitude welcomes us when we were viewing houses from Xceedre. Moving from another state and trying to find a place was so stressful for us, but she helps and makes the process better for us. Thanks again for letting us rent in one of your properties.
Xceed Real Estate
Professional service with great experience so far.
Xceed Real Estate
Every details of the house was listed on the house condition report. And also everything is prepared on my move In, house key and paperwork. Every detail posted on internet is accurate.
Xceed Real Estate
Helpful and understand the requirement
Xceed Real Estate
Molly has been thorough and well-organized — each application came through with a clear breakdown of income, tenant's reason for moving, rating and comments from previous agent, which made it easy for us to make quick, informed decisions. Her communication has been warm and professional throughout, which makes the back-and-forth pleasant rather than just transactional. She's kept the process moving at a good pace, getting applications to us promptly after each one comes in.
Xceed Real Estate
Communication, information and conversation were spot on. With clear instructions to apply.
Xceed Real Estate
Xceed Real Estate
