Jess was lovely, Nicole was unprofessional
Jess who was our main property manager was a delight and incredibly sweet whilst the owner was trying to sell the property and when there were repairs needed for the property. When vacating the property Nicole took over the process while Jess was on annual leave. We never received an exit condition report and Nicole was unprofessional in emails, no hello, kind regards. And also lied when she stated she lodged the bond, I called RBTA and they advised nothing was lodged. So I contacted her back again and she said to check my emails, I received an RBTA bond claim a minute after she sent her email. Bit disappointing with Nicole’s customer service. But Jess was always lovely and patient with any situation we had.