Due to the sudden death of a work colleague, I had to relocate from Melbourne to Geelong for work asap. I was despairing as I was applying for plenty of rentals, I met all their criteria, supplied all the necessary documentation, I had a proven track record as a excellent tenant but I heard nothing from many agents ...not even giving me the courtesy of sending me a email to say I had been unsuccessful in my application . I dealt with Emily at McGrath...she personalised my application by taking a few minutes out of her day to ring, chat and clarify a few things. She was friendly, kind and professional but more importantly understood my predicament and was empathetic . Emily kept me informed at all times of every step of my application and knowing how stressed and tired I was, made a point of contacting me at the end of day to let me know that my application had been successful and not waiting till the next morning therefore relieving me of another night of worrying about whether I would be a successful rental applicant. She was very focused on my unique situation and a resolution. Emily is a asset to McGrath not only for her excellent customer service but also for looking after her client, being the landlords interest, as well. I highly recommend Emily and McGrath and I commend them on their after care rental follow-up as well. If you are considering buying/selling or renting, I know you will be looked after by this agency ..
McGrath Geelong | Newtown Property Management
