Zara-Jane Hayes is amazing; however, some aspects of the property condition require attention
Having reviewed the property, I had some personal issues that overtook my time. When I finally got back to Zara-Jane she was amazing, helpful and professional. Zara-Jane continued to contact On The Move to remind them my move was pending and provided me advice at every point as I prepared to move.
On the day of the move I was transferred to another agent who advised that the apartment had been fully cleaned and was ready to be inhabited. My experience was not this at all. The apartment was dirty, some sections filthy, the bed sheets were soiled and pans so badly burned they were unusable. The oven is so filthy I would not use it for fear of starting a fire and there is food splattered inside the microwave. I emailed the new property manager and asked her to remove the linen at least. I received one non-committal response from her, and then never heard from her again. Thankfully I had cc'ed Zara-Jane into one of my emails and she immediately responded and has removed the soiled linen. I cannot speak to highly of her professionalism and attention to detail; her diligence means that I will always recommend Caine Real Estate.
I have submitted the apartment report that contains my concerns about the state of the apartment and I would appreciate a discussion at some point about how those issues will be addressed.