CENTURY 21 Team Brockhurst
Emma has been excellent to work with
Emma has been genuinely helpful from the inspection on. Communication has been prompt and clear. If you would like an area to improve in, Contractor reliability has been poor with many giving very short notice, others not attending when booked through the agent and not following up (gutter guard installation). Professionalism from Emma has been excellent and we look forward to continuing to work with her.
C
Cjerri & Alex
Tenant
Thank you so much for your kind words and 5-star review — it genuinely means a lot. We’re really glad to hear you’ve had a positive experience with Emma and that her communication and support have made things easier along the way.
We also really appreciate you taking the time to share your feedback around the contractor experience. We’re sorry to hear it hasn’t been as smooth as it should be — that’s certainly not the standard we aim to provide. While this particular contractor wasn’t one we regularly engage, we take this feedback seriously and will be following it up to ensure expectations around communication and reliability are clear moving forward.
We weren’t aware there were any issues at the time, so if anything like this happens in future, please don’t hesitate to let us know. It gives us the opportunity to step in early, address concerns, and keep things running as smoothly as possible for everyone involved.
We truly value your time and experience, and we’re committed to making sure both our tenants and landlords receive the level of service we pride ourselves on.
responded on 20 Apr 2026
