Shane and his team, Meg and Katie, have been simply outstanding. Exceeded my expectations, available on an unlimited basis, and worked extremely hard to ensure my expectations were met. Communication, understanding of market conditions, and drive to achieve the best result has resulted in one very happy customer. Would highly recommend Shane and his team.
Shane Donovan
To be honest we only spoke to Shane once and that was during the negotiation stage where he was honest, professional and pleasant. However if I was to rate my experience of his team it would be that at every step of the process we were kept informed, once our offer was approved I would continue to reach out and ask the team questions while we waited for settlement which they were always more than happy to help. We completed a pre-settlement walk through and were unhappy about how the house was left, as much as they tried to assist this was not any fault of theirs! On the day of settlement they provided a gift and we felt like we had won lotto when handed the keys. We do love our house now and thank the team for being so helpful, & honest during our purchase process.
Shane Donovan
Shane, Katie, and Meg of Impact were outstanding throughout the sale process from start to finish. The advice provided re sale price and market conditions was on point and the team regularly made themselves available to ensure open for inspections were on a regular basis, maximising inspection numbers in a difficult housing climate. Communication was excellent and I regularly received updates with inspections/offers and queries. I achieved an excellent outcome, and the process was stress free. Would highly recommend Shane and his team.
Shane Donovan
Shane was a perfect balance of being professional and casual at the same time which made him easily very relatable. His knowledge of the area, the market and interest rates, as well as his ability to explain to us in layman's terms how best to capitalise on price combined into his plan to go to market at the best time. Shane's communication was exceptional - he fully explained after our two open house events the number of visitors and his assessment of their prospective potential, as well as the next steps so we were always clear of plans moving forward. His work ethic is outstanding - as soon as our first open house had been successful, he immediately organised a second open house two days later to strike while the iron was hot. Shane sold our house in the first week of going on the market and created a bidding war to get us a price we had only dreamed of! Shane has assisted in buying and selling property for several of our friends and we couldn't recommend anyone more highly.
Shane Donovan
Shane was very informative and factual. He guided us through our sale which we were extremely happy with our outcome. He is very professional and puts in 100%. We highly recommend Shane and Impact Reality.
Shane Donovan
Shane is very easy going to deal with but also has a very professional approach which made us feel at ease. Everything ran like clockwork from the moment we gave the go ahead to the moment our property was sold. Both Shane and his team were in constant communication throughout and he really worked hard to negotiate on our behalf. We were more than happy with the final price for our home and contract conditions. Would definitely recommend Shane and his team to friends and family.
Shane Donovan
From the moment we first spoke to Shane, he gave clear, honest advice about our property, the market, and the best approach to take. He correctly predicted the change in the market conditions, and with his support we were able to make the right decisions for our family and the sale of our property. We followed his advice and achieved a great outcome. Shane and his team handled everything and there was very little impost on our day-to-day lives with the sale process.
Shane Donovan
Shane sold us our little place quite a few years ago now. Our experience with him then was positive enough for us to remain with him when we sold our house. This gives a less common vantage point - that of both buyer and seller. He made both experiences easy, effortless and stress free. We were selling from QLD so we had to rely on him completely. He came through for us. He gave us promises, and he delivered on them. I can not thank him enough. If we ever settle back in Melbourne, and decide to buy - Shane is the first person we'll approach.
Shane Donovan
Shane, Tina and Meg have all been really great at Impact Realty. Very understanding with hiccups along the way, but we made it and have purchased a really nice place.
Shane Donovan
Shane is very switched on to the market and is very personable. With my dealings with Shane I felt that one of his biggest successes is that he has recruited a very good team, they were all excellent to deal with and very professional. I felt very relaxed and in good hands and the end result was excellent.
Shane Donovan
Shane sold my house within 2 weeks. Achieved the price I wanted. Very happy with the experience.
Shane Donovan
Was told different things from his assistant and then by himself
Shane Donovan
