Our profile

Our reviews

  5  
427 reviewsacross 28 different locations, showing 12.
Our qualities as told by our client reviews: well-prepared, supportive, responsive, friendly, honest, clear communication, local expert.
Was this helpful?
Seller review
Do yourself a favour and use Susan James
9 days ago
Do yourself a favour and use Susan James

“I cannot say enough wonderful things about Susan James. She went above and beyond in every way to sell my mothers home. From the very first meeting, Susan’s communication was exceptional—she kept us in the loop every step of the way. Her team , including Sharon were professional and so helpful when things needed to be done ... yesterday ! Her market knowledge was unmatched, and she achieved us an amazing price for her property . Thanks to Susan , we had a smooth, stress-free sale, and I’ll forever be grateful.”

Susan James

Susan James

  4.9   (397 reviews)
Seller review
Professional and friendly manner
29 days ago
Professional and friendly manner

I contacted Susan after hearing very positive reviews from others. Susan explained the selling process in easy language. She was professional and warm and I felt very confident in her ability. She sold my property in 3 days at a great price. The after sale assistance by her team was also excellent. I thoroughly recommend Susan when selling/buying a home.

Susan James

Susan James

  4.9   (397 reviews)
Seller review
In Tune with Market
29 days ago
In Tune with Market

Susan was very much in tune with the local market and where my property sat. She recognised what prep on the house would present it at its best. Susan always followed up in a timely manner after home opens, and negotiated very proactively on my behalf. Her assistant Sharon was fabulous pulling everything together and went the extra mile on my behalf, as an interstate vendor.

Susan James

Susan James

  4.9   (397 reviews)
Buyer review
 Her integrity, reassurance, level of empathy and attentiveness to me as a buyer was another level
about 2 months ago
Her integrity, reassurance, level of empathy and attentiveness to me as a buyer was another level

Having dealt with numerous realtors prior to meeting Lucy Thomson, I can honestly say that it was a great relief to finally be dealing with someone who you could relate to on a human level. Lucy was completely straight up and transparent from the beginning. Her integrity, reassurance, level of empathy and attentiveness to me as a buyer was another level and was what gave me every confidence to purchase this home. Lucy made me feel totally at ease through the whole process. Thank you Lucy.

Lucy Thomson

Lucy Thomson

  5   (19 reviews)
Seller review
Great Experience
about 2 months ago
Great Experience

We had a great experience working with Susan to sell our house. She was honest, professional, and very easy to work with throughout the entire process. Her communication was clear and timely, and she was always willing to help and answer questions, no matter how small. We felt well supported and confident in every decision because of her guidance. We would happily recommend Susan to anyone looking for a reliable and trustworthy agent!

Susan James

Susan James

  4.9   (397 reviews)
Seller review
Easy Decision
about 2 months ago
Easy Decision

Having previously bought a house through Susan it was a very easy decision to engage her as the our selling agent for the same house. Susan and Sharon were professional throughout and ironed out any issues with ease. Most importantly, we got an excellent price for our property, in no small part due to the efforts of the Duet team.

Susan James

Susan James

  4.9   (397 reviews)
Seller review
Highly Recommend
about 2 months ago
Highly Recommend

Susan was fantastic from start to finish. She gave professional and realistic advice, and was clearly an expert in the suburb in which we were selling. We trusted her 100% and she delivered! She achieved a better price for our home than we expected and with the least inconvenience to us (minimum home opens). We would highly recommend Susan to anyone selling their home in this area.

Susan James

Susan James

  4.9   (397 reviews)
Seller review
Professional in her approach
2 months ago
Professional in her approach

As a local herself Lucy is well versed on the area and was entirely professional in her approach to and dealing with the market. Lucy managed a trouble free sale and I am happy to recommend her as an agent.

Lucy Thomson

Lucy Thomson

  5   (19 reviews)
Buyer review
Great knowledge & insights
2 months ago
Great knowledge & insights

Lucy had a great knowledge of properties in the area. She had good insights into to value of various aspects of the property that were very helpful in making our decision to buy.

Lucy Thomson

Lucy Thomson

  5   (19 reviews)
Seller review
Susan James did an outstanding job
3 months ago
Susan James did an outstanding job

Susan James did an outstanding job marketing our property. The house required significant preparation before going to market, and Susan, along with her team, expertly project managed the entire renovation process. The transformation was remarkable—we were absolutely delighted with how the property presented. Thanks to her dedication and hard work, the final sale price exceeded our expectations. We couldn’t be happier with our decision to choose Susan James to sell our home.

Susan James

Susan James

  4.9   (397 reviews)
Buyer review
Absolutely wonderful to work with
3 months ago
Absolutely wonderful to work with

Susan was absolutely wonderful to work with throughout the process of buying my first home. From the very beginning, she was kind, respectful, and incredibly supportive. As a first-time buyer, there were many things I wasn’t familiar with, but Susan always took the time to explain everything clearly and made sure I felt comfortable at every step.

Susan James

Susan James

  4.9   (397 reviews)
Seller review
Highly recommended.
4 months ago
Highly recommended.

Susan had an in-depth knowledge of the history of the property which enabled her to identify its unique features and quickly pinpoint the target market. This directed how to style and market the property, which led to a quick sale. We were pleased with the price achieved.

Susan James

Susan James

  4.9   (397 reviews)
1 - 12 of 427
© 2026 RateMyAgent