Not having any experience in the rental process market, Zoe of Faunt Property Group was professional and helpful. With Zoe's help and knowledge, we were able to secure a rental property at a very stressful time (relocating states). Thank you
Faunt Property Group
Application for rental was done quickly. Would of been quicker if i hadn't given wrong email. Girls were helpful and friendly.
Faunt Property Group
The whole process was efficient and professional and every question was answered in a timely manner
Faunt Property Group
this was our first rental and our real estate agent was wonderful anytime we had questions or needed too call her she was always available and made time too speak with us! Also super friendly and approachable
Faunt Property Group
Pleas note that my name is Julie and not Julie Ann. Ann is my second name so please only use Julie in correspondence. Thank you to Leigh’s for reaching out and introducing herself. Hopefully all matters may be resolved now
Faunt Property Group
I found them absolutely amazing to deal with and communicate with they are very understanding and friendly best real estate I've delt with
Faunt Property Group
We instructed two real estate agencies with our requirements for accommodation in Hervey Bay. The team at Faunt came up with the perfect solution to our accommodation needs inside a couple of weeks. We were impressed by their market knowledge and attention to detail in presenting the property that suited our needs perfectly.
Faunt Property Group
We chose the Faunt Property Group to manage our rental as they were recommended by a number of people when we asked the local Facebook group for recommendations. We have not been disappointed. From the first people that we dealt with to Tayla, our property manager, their level of expertise and attention has been great. Tayla keeps in regular contact with us and has sorted out initial problems with the property (blocked toilet etc.) with speed and efficiency. We also get a fortnightly statement so we are aware of financial incoming and outgoings. Thus far we have no complaints about the service from Tayla and the Faunt Property Group and we would highly recommend them.
Faunt Property Group
I have experienced several teething problems with this duplex and have found your staff lacking in the “can do” department regarding the building maintenance problems, and no 1 agent has been responsible. Emails have flown everywhere with no context and attachments left off. The builders maintenance people have been working with me as the agent has them confused, and the agent, Jessica, has been rude to them. 1 item, range hood in unit 1, only required the appliance being plugged in to work, but your agent didn’t try and find a solution to the problem before throwing emails everywhere. I understand that the holiday period was disrupting, however I didn’t need the new tenant in unit 2 complaining about the units cleanliness on move in. This should have been addressed prior. Also the lawn maintenance was clearly stated that I would be responsible, however this was missed. I repeatedly requested what arrangements were in place for this, but until I phoned and directly questioned Nikki, I was gaslighted on this. I need 1 agent to be responsible for my property, 1 agent that is totally responsible for any communication with myself and the builders maintenance team . I agent where the buck stops. I expect to be in the communication , however I do not want to be the one to be liaising with the builders maintenance team. I also expect your agents to have keys, access arrangements in place when the tradesman are available to fix any problems. Rescheduling is not acceptable because your agents cannot make it happen. All in all it’s been a rocky road, hopefully smooth sailing ahead.
Faunt Property Group
Even before I met any of the staff at Faunt, I noticed the turnaround time from inspection to leasing a property was sometimes only 2 days. Wow! Their volume of rentals was maybe equal or more than Ray White - maybe the most prolific rental agency in H.Bay. After I saw their turnaround time and liking the quality of their properties, I started inspecting only Faunt properties. Since we were successful in gaining a rental with them, I have met some of the staff and they are very professional and nice also. They are quick to respond to my enquiries, and quick to contact the owner for repairs when needed. We’ve only been in the house for a few days, but I am happy so far.
Faunt Property Group
I am moving from the Sunshine Coast to Hervey Bay. Travelling back and forth for inspections was challenging. Trying to organise more than one inspection per visit was difficult. When I phoned Nikki (Agent) on the day of viewing another property asking if I could view her property that wasn’t planned for that day, she made it happen, my application was accepted, and the whole process ran smooth. Nikki was very professional, patient and helped me land the unit I wanted over all the other properties I viewed. Thank you Nikki :)
Faunt Property Group
Amazing experience with Tayla. Professional, responsive, and genuinely supportive throughout the entire process. Communication was clear and timely, and everything was handled smoothly. Highly recommend!
Faunt Property Group
