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Our reviews

  4.7  
316 reviewsacross 11 different locations, showing 12.
Our qualities as told by our client reviews: reliable, friendly, supportive, honest, responsive, local expert, clear communication.
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Seller review
The ONLY agent to use!
over 8 years ago
The ONLY agent to use!

Rob's knowledge and understanding of the market is above and beyond every other real estate agent I had spoken with and it is easy to see why he is the best agent in Victoria. Rob and the entire team at First National made the selling of my property a very happy and positive experience. If you want the piece of mind to know that your property is in the safest hands then Rob and the team at First National Westwood are the Agents for you.

Rob Westwood

Rob Westwood

  4.6   (132 reviews)
Seller review
Lachlan has been great
over 8 years ago
Lachlan has been great

I live in another state so have relied on Lachlan to be my ears and eyes for everything. Very patient during my mini melt downs. Would recommend to anyone

Rob Westwood

Rob Westwood

  4.6   (132 reviews)
Seller review
Professional
over 8 years ago
Professional

Thank you Rob for the successful sale of our home. The sale has been extremely quick and easy to say the least. We never would have thought everything would run so smoothly considering we are based interstate. No doubt we will deal with Westwoods again at some stage in the future. Thanks again, Michelle & Alan

Rob Westwood

Rob Westwood

  4.6   (132 reviews)
Seller review
Made everything so simple
over 8 years ago
Made everything so simple

As first time sellers, the process was very daunting. Andrew was an absolute pleasure to work with right from the beginning. He guided us through the process and was always happy to answer our questions. When it came time to negotiate the final price, he worked hard to get the best possible price for us and we couldn't be happier with the result. We can't recommend him highly enough.

Andrew Cruickshank

Andrew Cruickshank

  4.6   (130 reviews)
Seller review
Great Rapport
over 8 years ago
Great Rapport

It is important to be comfortable with one's agent, and Rob Westwood struck up a great rapport from the start. He also has many years in the business and knows the Werribee area well. His knowledge of underlying property values and trends serves him well in guiding expectations of the vendor (and presumably potential buyers). His skills as an auctioneer on the day were impressive in extracting the best offer. First National as a whole managed the process leading up to auction in a highly organised way. keeping the vendor informed at every step. I have no problem in recommending Rob Westwood/First National to potential vendors.

Rob Westwood

Rob Westwood

  4.6   (132 reviews)
Seller review
Happy Client
over 8 years ago
Happy Client

I was very happy with the professional way the recent sale of my Mother's residence was handled. The face to face meetings covered every step of the sale, leaving nothing chance. Rob's team went out of their way to meet any request I made and to answer any questions I had. I would recommend Rob Westwood and his agency as being efficient, honest and conscionable.

Rob Westwood

Rob Westwood

  4.6   (132 reviews)
Buyer review
Friendly and Helpful
over 8 years ago
Friendly and Helpful

We would like to thank Andrew for his assistance throughout the entire process and for making it a smooth buying experience. Andrew made sure to keep us up to date and promptly responded to our queries.

Andrew Cruickshank

Andrew Cruickshank

  4.6   (130 reviews)
Seller review
WERRIBEE LEGEND
over 8 years ago
WERRIBEE LEGEND

Rob Westwood is a MUST SEE auctioneer, he has all the right qualifications , charisma & qualities of a true property expert. His communication skills & presentation are the best I have seen, he is a true operator. Rob also has a great team behind him starting from the receptionists at the entrance of his office to all his other sales agents. Andrew Cruickshank was a stand out sales agent for us, he always kept us informed & was a great negotiator, you could see that everybody that work for Westwood’s were very professional but also could always have a laugh & enjoyed working there. 11 / 10 for us. 😀😀

Rob Westwood

Rob Westwood

  4.6   (132 reviews)
Seller review
Great guy and Great agent.
over 8 years ago
Great guy and Great agent.

We brought our house through Andrew and when it came to sell 5 years down the track we Sold through him without looking at other agents. He kept contact over years, let us know how the markets going and also how we were going, so when it was time to sell, he was our first and only choice. When we started thinking about selling, he gave a great advice about what we needed to do to the house to get the best price and as the market kept changing, he kept us up-to date with market requirements. It would much appreciated. Would highly recommend Andrew to anyone.

Andrew Cruickshank

Andrew Cruickshank

  4.6   (130 reviews)
Buyer review
Average no communication
over 8 years ago
Average no communication

Wanted 60 days settlement which we allowed come 60 days the vendor still haven’t vacated the property. No communication whatsoever I have been chasing these people and they can’t be bothered.

Andrew Cruickshank

Andrew Cruickshank

  4.6   (130 reviews)
Buyer review
Great customer service and negotiation skills.
over 8 years ago
Great customer service and negotiation skills.

I am very pleased by the way Andrew Cruickshank from First National Westwood handled the property negotiations with the Vendor, he was quick in communicating with both the parties and managed to close the property sale quite quickly with his experience in the property market and negotiation skills by keeping in view that both the parties were happy with the outcome. However, I was little unhappy with the way the property handover was given of by others at the agency. It was done in a rushed manner, I did not even get the complete house keys, half of the keys given were not even working for any locks at the property, the pool was supposed to be clean before the handover, but it was not taken care of during handover and I ended up paying for all these things from my own pocket. At least when the property is handed over to the client the agent should inform and handover complete information as to what is given and what is missing, so that the client don't have to discover all these things post settlement.

Andrew Cruickshank

Andrew Cruickshank

  4.6   (130 reviews)
Seller review
Good service
almost 9 years ago
Good service

Good service and turnaround

Andrew Cruickshank

Andrew Cruickshank

  4.6   (130 reviews)
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