Holly, the agent who assisted with my application, was very friendly and provided clear and helpful information whenever I had questions or concerns throughout the process. The property was also well maintained, with no significant issues, and was fully consistent with the advertisement.
Frank Dowling Real Estate
My experience with the property management of this rental was disappointing, particularly when it came to communication, responsiveness, attention to detail and professionalism. When I initially received the condition report, there were errors in the paperwork, including the previous tenant's name appearing on the report. I had to raise this issue and request corrections multiple times before I finally received the amended paperwork. This was frustrating and did not give me confidence in the accuracy of the tenancy documentation. After receiving the keys and before moving in, I contacted the agency to ask whether the carpets had been steam cleaned. I was advised that the property manager would get back to me regarding this, however, I never received a response or any follow-up. This left me uncertain about the property's condition and required me to spend my own time and effort cleaning upon move-in. When I received the keys, the overall cleanliness of the property was unacceptable. The kitchen had not been properly cleaned, particularly the oven, which required significant attention. The windows were also visibly dirty and covered in dust and dirt. The carpets had not been steam cleaned, despite me specifically asking about this beforehand. When a tenant raises questions or concerns before moving into a property, particularly regarding cleanliness, documentation or potential health and safety issues, those concerns should be addressed promptly and professionally. I expect the property to be properly cleaned and prepared before the keys were handed over as well as the condition report to be accurate and communication to be reliable. Overall, my experience could have been significantly better with stronger communication, better follow-through, greater attention to detail and a higher standard of property preparation before the commencement of my lease.
Frank Dowling Real Estate
Frank Dowling Real Estate has managed the leasing of my apartment for a number of years. Jane Campbell and the team are totally professional in all aspects of property management. Communication is speedy and informed. Maintenance issues are sorted quickly, and prices are very reasonable. Jane and the team have a comprehensive understanding of evolving legislation relating to property leasing and so I can relax knowing that everything is in hand. Frank Dowling is far and away the best property managing agent I have worked with and recommended them without hesitation.
Frank Dowling Real Estate
I have been with Frank Dowling since I bought my townhouse off the plan. Jane Campbell and the team have been amazing looking after my property and managing it. Outstanding communication and genuine care of my property. Including me! As a first time investor and landlord Frank Dowling have made my life less stressful and easy being a first time investor. I could not of done this property investment without Jane Campbell and Frank Dowling team.
Frank Dowling Real Estate
Team Response was quick and very supportive.
Frank Dowling Real Estate
Professionalism, clear communication and follow up
Frank Dowling Real Estate
After missing an inspection on one of their properties, Frank Dowling reached out to me to offer a personal inspection, and I'm grateful they did because my partner and I love our new place. All communication before moving in was quick, easy and honest, which is more than I can say for most other real estate companies.
Frank Dowling Real Estate
Feedback regarding Holly / Property Management Excellence I am a landlord with your agency, and Holly has been managing my property. I wanted to send a quick note to let you know that Holly has been absolutely fantastic. She is smart, proactive, completely reliable, and an absolute pleasure to work with. I truly appreciate her exceptional service and wanted to ensure her great work was recognized.
Frank Dowling Real Estate
Easy and swift to deal with
Frank Dowling Real Estate
Great open inspection explained the property well and the terms and conditions then the girls back in the office the prompt and efficient in dealing with our inquiry and assist our application in good time and responded .
Frank Dowling Real Estate
I had a pleasant quick and easy experience
Frank Dowling Real Estate
Thoroughly professional, and extremely helpful.
Frank Dowling Real Estate
