Harcourts Melbourne City helped lease this property

Professional, Caring and Reliable!

Harcourts has genuinely been a lifesaver for us. Before finding Harcourts, we had a difficult experience with a different agency and building management at another CBD apartment. Just three days after moving in, a pipe leaked and flooded the entire place. The issue lasted for a week and was handled very poorly, leading us to terminate our lease. Although the apartment was no longer liveable, the previous agency initially refused our request for several days before eventually agreeing. They also did not refund our rent in full or offer compensation for the damage and inconvenience caused. We had to stay in a studio apartment with soaking wet carpet for 11 days, and no one from the previous agency came to inspect the property until the seventh day, despite their office being nearby. Another pipe leaked after the plumbers attended, making the situation worse. We were unable to go to work for the entire week because someone needed to be at the apartment during repairs. It was incredibly stressful. We immediately looked for another CBD apartment and were lucky to find our current home through Harcourts. I arrived late to the inspection, but Daniella was still very accommodating. We applied the following day, and when I shared our situation with her, you could genuinely feel her concern. Priscilla processed our application, and we were approved very quickly. When we moved in, our fire alarm was beeping every few minutes. We logged it through Tapi, which made reporting and tracking the maintenance request easy. It was fixed the next day. We were also recently introduced to our property manager, Bianca, who has been just as friendly and professional as Daniella and Priscilla. We love our new home, the view and the building management. Having a reliable, professional agency that genuinely cares makes such a huge difference. Highly recommend Harcourts!