Disappointing The only good thing I can say about this experience is that we purchased our home and that Holly was punctual and made herself available for pre purchase inspection. Not informed of fixtures that were being removed until receiving contract after offer was accepted. Blocked on Social Media by Holly prior To settlement so unable to leave review or feedback.
Holly Freeland
Kate has been amazing and made our first homeowner journey easier, she’s been very informative and approachable and has been there each step on the way if we have an questions or concerns, a huge Thank you Kate for all your help.
Kate O'Rourke
Shona’s knowledge of the area and current market were spot on, our home was sold so fast and we definitely attribute Shona’s professionalism to this, always on time and communication was was impeccable, she tailored her communication style and frequency to what suited us which we loved. Would definitely work with Shona again and highly recommend to anyone wanting a great agent. Thank you Shona!
Shona Smart
Holly was very helpful and more than accommodating when we made some quires and amendments to our schedule.
Holly Freeland
Carly and her team were fantastic, guided us and kept us informed throughout the whole process. We needed to sell quite quickly, and she still got an amazing result. She is a local and has great relationships and knowledge in the area. We will never use another agent. Down to earth and hard working. You won't regret it.
Carly Frost
Holly was a pleasure to deal with. She was friendly, professional & kept us to date throughout the purchasing process We`d rate her performance 9 out of 10
Holly Freeland
We were supported throughout the process and communication was fantastic
Carly Frost
Very positive experience with Carly and her team. They made it easy for us to sell our property, would highly recommend if your looking to sell
Carly Frost
Using Shona as our agent was an easy decision after the passing of our mother. We found her to be very market savvy and her suggestions and assistance to give the place a quick makeover certainly paid dividens in the final sale both in price and the increased people interest. We always found Shona to be prompt, reliable and always showed a genuine heartfelt interest. The whole sale from go to wo was certainly made easy, including her assistance in donating mums furniture to charity, her constant timely updates and her project management style made the whole project more enjoyable. As a family we would not hesitate to employ Shona again should we ever have the need due to the fantastic relationship we have built during this experience. Kind Regards Steve & Lynn
Shona Smart
Carly was very professional and helpful with the sale4 of our property
Carly Frost
We recently purchased a house which Shona was selling. She was great all the way up until settlement, and that’s when things went pear shaped. On settlement day, settlement was approved at 11am. I am aware usually settlement goes through in the afternoon. I had taken the day off to move some stuff as we had to be out of our rental 3 days later. We had also arranged for a painter to do a half day of painting so we could move our furniture in by the weekend. At about 10am Shona called to advise we most likely wouldn’t be able to get the keys by settlement as the vendors delivery truck had only just arrived and they were still cleaning the place. Shona was at the house helping them clean. We got the keys at 4pm but still couldn’t go to our house until 5:30pm as the vendors still weren’t out. On arrival to the house there were still numerous belongings of the vendors inside, it wasn’t cleaned and there were about 100 holes in the walls. Shona was appreciative of our patience, however we didn’t have much choice. We moved our painter to the following day which meant we couldn’t move any of our furniture in until 5 days later when the painting was finished and we were back at work by this point. Shona gave us a $30 voucher to say thank you for our patience and did apologies. However this experience was very disappointing considering it was our first home purchase. Shona is paid by the vendor to ensure everything goes smoothly and should have ensured the house was ready at settlement and checked in with them along the way. We understand things happen and are happy to compromise but it got ridiculous in the end and hope that this experience doesn’t happen to anyone else in the future.
Shona Smart
We as a family have been viewing property’s for a while now.. we’ve had agents trying to rip us off telling us where 30k off the offers submitted..to find out we was about a thousand dollars.. Shona was honest from the start she kept us informed thought out and never once tried to rip us off.. we worked closely with Shona and the vendor and came to a price what suited us all..we are extremely happy with the property and the way we was treated from start to finish Thanks Shona for all your help from my self and the whole family 10/10 service
Shona Smart
