Hugh kept us informed every step of the way. He was reliable, honest, punctual and always returned calls and messages in a very timely manner. Absolute pleasure to deal with. Nothing was too much trouble.
Hugh McKewan
As a Purchaser I thought Penny went “above and beyond” to facilitate the sale of the property. She was able to provide timely response throughout the process and routinely provide updates upon any issue. She facilitated access to the property upon request and supported tradespeople completing corrective work. Her manner and professionalism was exceptional.
Penny Dawson
We found Penny and her team very accepting of taking on our sale given some challenging parameters and a lot of the unknown around the sale. Her willingness to explore and research information went a long way to securing the sale at the price we were after.
Penny Dawson
Hugh provided great advice from when I was first considering selling my property. His ongoing communication has been timely, friendly and enthusiastic.
Hugh McKewan
After missing out on a previous property, Penny contacted us when another similar place was coming on the market. We were able to inspect it the following day and agreed on the price without delay. Penny was very helpful and knew the market and area very well. She was happy to answer any questions and was always very prompt with her replies. She was fantastic to deal with, and I highly recommend.
Penny Dawson
Due to Covid-19 restrictions, we were unable to view the property in person prior to purchase so relied heavily on Lynley. Her communication and transparency throughout the negotiation/purchase process. Lynley's focus on making sure we were fully informed made us feel comfortable in buying "sight unseen". Further, as we were relocating from Melbourne, her willingness to go above and beyond to help us with the transition with everything from recommendations of childcare to offering to be available to take receipt of deliveries was greatly appreciated.
Lynley Bassett
Hugh and the team at Hayden Ocean Grove where simply amazing! Most outstanding was the level of communication we received. Hugh kept us informed every step of the way and was extremely approachable. We where thrilled with our result that Hugh achieved and would highly recommend him to others as a brilliant agent.
Hugh McKewan
Penny was honest and forthright in her communication. Her obvious commitment to both vendor and purchaser is a hard balance to strike. Thank you Penny.
Penny Dawson
Hugh’s communication, support and advice throughout the selling process was outstanding. His experience and knowledge of the market is second to none and I would not hesitate in recommending Hugh to anyone looking to sell their property.
Hugh McKewan
Penny’s knowledge and her eye for detail combined with her smile and genuine warmth made this sale experience a positive journey from the first meeting. Her local knowledge and genuine love of ocean grove was evident throughout the process. A very supportive and enthusiastic sales person who I highly recommend. Thank you Penny for all you have done.
Penny Dawson
I want to thank Lynley so much for representing me in the sale of my home. As I am located overseas, the sale process was a little unconventional, but everything went great. I never imagined it would be this easy to do from so far away. Thank you Lynley for your excellent knowledge and advice, and for the exceptional service you have provided me. I really appreciate everything that you and your office team have done, right down to helping me sell some of the furniture/appliances in my home. You guys are wonderful and I will always recommend your services in the highest regard.
Lynley Bassett
As indicated above, our unit in Ocean Grove sold very quickly after coming onto the market. Leading up to the sale, during, and since, our dealings with Hayden's, and particularly with Lynley, have been above reproach--very courteous and helpful in every way. We have moved away from Ocean Grove into an Aged Care facility, and because of the Covid Lockdown, had to depend on family to clean out the unit, and they too found Lynley very helpful.
Lynley Bassett
