Cathal was great to work with, was responsive...

Cathal was great to work with, was responsive and informative on the processes and communication. Could not fault Cathal on his communication and understanding of our situation. Note: the problems we encountered were with the processes themselves (or the timelines) and with our lack of understanding on “the next steps” for bank/conveyancing etc. we are in nether. Country vic, where a contract does not need to be signed for the offer. This then started a chain reaction of not meeting deposit terms, organising building inspection, then following up with the cooling off period. Although “preapproved”, the bank and there processes held up deposit. Adding a lot of confusion, and time urgent items, which is extremely stressful and affected our family/life/work. Understanding you work for the vendor, but not sure if this is a new Melbourne thing because of the market - it did not occur like this when we bought in Melb about 15 yrs ago.