They are extremely polite and quick at getting back to you. They are extremely professional and I was honestly surprised by how great their customer service is. I cannot recommend them enough. They are genuinely the nicest real estate out there.
Image Property Aspley
Nat was a very great person to deal with. The whole processs was very smooth and flexible with changes as required. Very happy overall.
Image Property Aspley
The agent had great knowledge of the market
Image Property Aspley
As first time investors, we felt incredibly comfortable with Nat from Image Propety organising our property. She was knowledge and always had prompt communication, supporting us through the process.
Image Property Aspley
During the leasing campaign Jodie was an excellent commucator, she was honest and she provided good advice. She is very prompt with maintenance and quote arrangements which is a very important quality.
Image Property Aspley
Image Property have managed my two investment properties in Brisbane for the last 7 years, whilst I sit on my lounge in NSW (not entirely true!) Actually, this is slightly incorrect, as for 4 years, I had another real estate managing one of my properties. Not that I wanted to compare the property managers from both real estates, but the differences were became glaringly apparent. With Image, every email was answered promptly with enthusiasm and with friendly communication. ANY query or task was completed efficiently and in a timely fashion, with ongoing communication on the matter provided throughout. Why did I take so long to switch, you may be asking!!?? As property managers within Image have changed over the years, introductions during the handover have always been implemented, which have made these changes absolutely seemless. NOTHING is a problem. It is SO comforting to know that both of my properties are being looked after with so much care, with my needs and wants always given their major focus and priority. When expert opinion is sought, it is given with aplomb. A recent example of this was when I had a change of tenant and a couple were suggested. After reading their application, it looked fine to me on paper, so I approved it. I asked for the "gut feeling" of my property manager and she gave it: not by belittling said couple, but by suggesting that they may not be the tenants that would be most suitable for me. LOVE that feedback and professionalism as it really shouldn't have mattered to her as to who I got in my apartment. So easy for her to just say "yep, they're fine" and bury that task. But to Image, it DOES matter! Which is why I've written this review. They are TOPS!
Image Property Aspley
We’ve just secured a property through Ian at Image Property Aspley and the experience has been fantastic. His communication was excellent — clear, transparent and consistently efficient. The process was smooth from start to finish, including a clean handover to the property manager. Highly recommend Ian and the Image Property Aspley team for anyone looking for a professional and reliable letting agent.
Image Property Aspley
Very quick turnaround from settlement (attending pre-settlement inspection) to organising first open home the following day and sharing applicants’ profiles. The unit has been tenanted within one week from settlement. Communication - on point, friendly, forthcoming in clarifying requests.
Image Property Aspley
I can't recommend Image Property highly enough. There is never anything too hard for them to help with. I have no hesitation in recommending their services both rental and sales. They make my job easy.
Image Property Aspley
Ian was excellent in the hard work he undertook to get us a tenant. He was very responsive with communication, keeping us updated along the way. He was approachable and provided a very god level of service.
Image Property Aspley
As a first time landlord the process felt overwhelming, however working with Ian at Image Property who was a verbal referral has eased any concerns I had! Ian was professional, informative, commuicative and professional in their engagement. They made the process easy to understand and provided great assurance and trust through how they were able to articulate their undertaning of the local market and expectations around pricing. Once we were ready to let the property we had a tenant within one week. We will certainly being partnering with Image on our future endeavours. Thanks Ian and look forward to working with the team as they manage our property.
Image Property Aspley
Shanae has been absolutely amazing. Did everything go to plan? No, but she kept us informed the entire time and was positive and helped get us the right tenant. We are very hands off type owners, and Shanae made the process as easy as possible. So grateful for her help.
Image Property Aspley
