Hi there, Thankyou for the opportunity to provide feedback. I am an inexperiened investor. My experience with Image Property is a state of, if it deesn't break you, then it makes your wiser and stronger. I have not received rent from 5 May 2024. The tenants have been defaulting 1 or 2 weeks since Feb 2024. I had to keep chasing the Agents to chase the tenant. The default increased to 3 weeks in Mar and then 4 weeks in Apr. After persistent chasing, the tenants paid in April end. These behaviours of tenants should have raised alarm bells for the agent to warn me that worse is yet to come. The lease was till end of Sep 2024. Instead of giving me ideas what to do, they just sat through the default for another 4 weeks, only to tell me afterwards that we need a QCAT approval ($111.30) to kick them out and that the QCAT process can take up to 5 weeks! Had I known this fact, I would have asked them to apply for QCAT in Mar. The tenants left on their own on 20 June. The damage was more than the bond money. Agents took another 4 wks to clean the mess and find a new tenant on 19 July. All this time when the property was on market, the agents sent emails asking me to reduce my rent. I was looking for expert advice and direction from my agent. There were 4 agents in my time with Image Property. They charge high fees (8.8%), including sundry, advertising, letting ($700) and advertising ($145) fees. Their contractors who attend to tasks for cleaning, plumbing, electrical are quick to action. Their property inspection reports are high standard with really good photos. The only issue is lack of training and exprience of havig an insight into the potential risks that the owners may face. When things are going good then its all good, but when things aren't then it takes an effort for them to come on board to provide the service that one would think they are paying for. In my experience, it was a difficult ride with Image Property.
Image Property Aspley
